Casino Compliance Representative

Virginia Lottery • Newport News, VA

385d • $52,708 - $52,708

About The Position

The Casino Compliance Representative is responsible for ensuring compliance with gaming regulations and internal policies at Rivers Casino in Portsmouth, VA. This role involves analyzing data, observing casino operations, handling patron complaints, and coordinating with various departments to maintain regulatory standards. The representative will also conduct investigations and prepare reports to support the Virginia Lottery's mission of responsible gaming.

Requirements

• High School Diploma or G.E.D. equivalent.
• Two or more years of experience in administrative or investigative work.
• Knowledge of state laws and regulations governing casino gaming.
• Knowledge of advanced investigative principles and techniques.
• Excellent communication (oral and written) skills.
• Ability to build effective working relationships with diverse groups of people and officials.
• Proficient in desktop applications such as Microsoft Word, Excel, and PowerPoint, and automated databases.
• Ability to clearly document investigative findings, prepare management reports, and make logical and sound decisions in critical, complex, and changing situations.
• Demonstrated ability to effectively handle multiple priorities and/or competing tasks and responsibilities and meet established deadlines; and readily adapt to organizational and operational changes.
• Ability to maintain the utmost integrity, persuasiveness, and diplomacy in discussing controversial subject matter.

Nice To Haves

• Casino operations, casino compliance and/or regulatory investigations experience is preferred.

Responsibilities

• Completing assigned duties from Casino Compliance Management.
• Analyzing data, information, and situations, and making recommendations when data and/or situations do not conform to established standards, policies, regulations, or laws.
• Observing casino procedures in critical areas including Slots, Table Games, Poker, Retail Sportsbook, Key Watcher, Surveillance, Cage, Drop and Count.
• Receiving casino patron complaints and reporting them to management.
• Recording all complaints and written reports into the Lottery's automated case management system.
• Coordinating with other departments to ensure that all casino licensees adhere to established regulations.
• Observing the gaming floor for suspicious activities and reporting that information to management and casino personnel as appropriate.
• Serving as on-site liaison for the central computer system vendor to ensure that all machines are communicating properly and completing any required reporting.
• Observing casino personnel with jackpot payouts to ensure proper jackpot payout procedures are being performed.
• Performing intake for fingerprinting for casino employees.
• Performing intake of individuals wanting to exclude themselves from gaming and reporting this to the Compliance Analyst.
• Conducting regulatory compliance and enforcement investigations as directed by the Casino Compliance Management.
• Coordinating activities with the appropriate Virginia Lottery personnel regarding equipment placements, floor plans, and all necessary surveillance coverage with every floor plan change.
• Performing coin testing for all new machines and ensuring that the slot machines are properly communicating.
• Reviewing and ensuring adherence to casino internal controls, property rules, regulations, and procedures and any other governing laws, regulations, or directives.
• Assisting Lottery on-site auditors in observing casino operation procedures and performing related tests when requested.
• Preparing status reports and compiling statistical information as requested by management.
• Preparing written reports after investigating incidents that occur within the casino.
• Making operational, system, or policy recommendations to the Casino Compliance Supervisor to effectively accomplish the mission of the agency.
• Maintaining proficiency in using all assigned databases and other resources.
• Effectively researching available data and compiling findings in response to investigative and/or administrative inquiries.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED