Casino Cocktail Server - On Call

San Manuel Band of Mission Indians•Las Vegas, NV

1d•Onsite

About The Position

It is the primary responsibility of the Cocktail Server to greet guests in a timely manner, take guest orders, and serve orders quickly and accurately while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

Requirements

Must be 21 years or older
Must obtain and maintain a TAM/Alcohol Awareness card.
Must obtain and maintain a Southern Nevada Food Handlers Card.
Must obtain and maintain a Las Vegas Metropolitan Police Department Work Card (Sheriff's Card) or Nevada Gaming License.
High School Diploma or equivalent.
Six (6) months of experience in a similar role in a high-volume customer service establishment
Work varied shifts, to include weekends and holidays
The ability to present oneself in a positive, enthusiastic, and professional manner with others and guests

Nice To Haves

One (1) year previous experience working in a similar resort setting
Bilingual, English as the primary or secondary language
Knowledge of beverages on menu, including characteristics of wine and champagne by the glass; major wines, designated glassware, terminology, and garnishes
Knowledge of health, safety and sanitation regulations and procedures
Knowledge of various Point of Sale (POS) devices
Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts
Knowledge of proper service techniques

Responsibilities

Completes tasks such as folding/stacking cocktail napkins; stocking straws, picks, and matches; lining cocktail trays; stocking glassware; restocking supply cabinet; inspecting cleanliness and condition of assigned station and service areas and rectifying any deficiencies.
Completes opening and closing duties, which includes: properly storing all reusable goods, removing all items from tables, placing clean items in designated areas, wiping clean all surfaces, restocking supply cabinet, and securing all storage areas.
Follows all proper comp procedures.
Takes orders, and serves food and drinks efficiently and accurately in work area as applicable.
Collects money, while following all proper cash handling and comp procedures.
Places orders, and garnishes and serves cocktails to guests.
Keeps tables, slot banks, and work areas neat and orderly by removing glassware, dishware, ashtrays, and or other items no longer in use.
Promotes and maintains the highest level of service to all guests while staying alert to their needs and responds effectively to guest inquiries.
Resolves guest complaints within scope of authority; otherwise refers the matter to management.
Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
Performs other duties as assigned