Casino Cocktail Server + Tips (Part-Time)

Miccosukee Resort & Gaming • FL

76d

About The Position

We are looking for an experienced Cocktail Server to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

Requirements

• Must be able to communicate in English, Spanish is a plus.
• High school diploma or equivalent.
• Must be able to obtain and maintain a Tribal Gaming License.
• Good working knowledge of spirits, wine, and related beverage item.
• Excellent customer service skills.
• Must be able to work different shifts, which may include holidays and weekends.
• Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Must be able to frequently move freely about the property, withstand various activities such as frequent walking, and withstand prolonged standing, stretching, bending and kneeling without restriction.
• Be able to work indoors and be exposed to various environmental contaminants including smoke.
• Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned.
• Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives.
• Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner.
• Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.

Responsibilities

• Interact with customers by taking their orders, making recommendations, providing them with accurate bills, serving them food and drinks, processing payments, and supplying them with whatever they need in a timely manner.
• Adhere to the Miccosukee Service Expectations and ensure team compliance.
• Greet guests in a friendly, positive manner and make them feel at home.
• Exhibit selling techniques cum proper knowledge, and service delivery of both alcoholic and non-alcoholic beverages.
• Inform guests about the hotel's facilities.
• Bid guests farewell by using guest’s name when known, and inviting them to come back.
• Utilize silent service approach and maintain a clean environment.
• Itemize bills correctly and secure payment as required.
• Replace inserts, clean menu covers, and maintain professional appearance of the area.
• Answer telephones in service areas and direct calls where necessary.
• Conduct and carry themselves in a professional manner at all times and observe the Company’s standards, work requirements and rules of conduct.
• Consistent and regular attendance is an essential function of this job.
• Perform other related duties as assigned.

Benefits

• Competitive compensation
• Great benefits
• Fun work environment

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED