Casino Cage Supervisor - MGM Grand

About the position

The primary role of the Casino Cage Supervisor is to guide the cage team in efficiently completing shift operations. This includes balancing all banks, ensuring compliance with company best practices, and adhering to Federal, State, and local gaming regulations. Additionally, the Supervisor is responsible for delivering SHOW standard guest service to both internal and external patrons. You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their stay with us.

Responsibilities

• Monitor quality standards within the department, delegate daily tasks, run shift reports, and verify and approve transactions in line with internal control standards.
• Assist the Casino Cage Manager in balancing the banks at the end of each shift according to departmental variance policies and ensure that all reports and forms comply with Title 31 regulations.
• Provide excellent customer service, upholding the highest standards of the S.H.O.W. guest service program, address guest complaints, assist with MGM Rewards Member requests and disputes in a professional and timely manner.
• Supervise and support the MGM Rewards program, MyVegas rewards program, and MGM Rewards Mastercard program; issue FREEPLAY, complimentary play coupons, and adjust tier credits for guests as requested, in accordance with company policies and procedures.
• Collaborate with workforce management and the Casino Cage Manager to coordinate work schedules, handle vacation requests, and maintain attendance records to ensure adequate staffing levels.
• Assist with Human Resources responsibilities, including fostering a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction.
• Ensure training and succession planning processes reflect the company's commitment to diversity.

Requirements

• Must be 21 years of age or older.
• Two (2) years of previous experience required, Casino Cage experience preferred.
• The ability to lead a team with effective listening abilities and strong judgment skills.
• Proficiency in fundamental mathematical skills such as addition, subtraction, multiplication, division, and money handling.
• Familiarity with Title 31 and understanding of state, federal, gaming regulations.
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders.
• Capable of standing and walking for a majority of the shift.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.