Casino Cage Supervisor - MGM Grand

About the position

Join the vibrant team at MGM Grand as our next Cage Supervisor! We are looking for a motivated and experienced individual to oversee our Cage Operations, ensuring exceptional service and security for our guests. As a Cage Supervisor, you will play a vital role in managing daily transactions, leading a dynamic team, and maintaining a welcoming environment.

Responsibilities

• Guide the cage team in efficiently completing shift operations.
• Balance all banks, ensuring compliance with company best practices and adhering to Federal, State, and local gaming regulations.
• Deliver SHOW standard guest service to both internal and external patrons.
• Monitor quality standards within the department, delegate daily tasks, run shift reports, and verify and approve transactions in line with internal control standards.
• Assist the Casino Cage Manager in balancing the banks at the end of each shift according to departmental variance policies.
• Ensure that all reports and forms comply with Title 31 regulations.
• Provide excellent customer service, address guest complaints, assist with MGM Rewards Member requests and disputes in a professional and timely manner.
• Supervise and support the MGM Rewards program, MyVegas rewards program, and MGM Rewards Mastercard program.
• Collaborate with workforce management and the Casino Cage Manager to coordinate work schedules, handle vacation requests, and maintain attendance records.
• Assist with Human Resources responsibilities, fostering a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction.

Requirements

• Must be 21 years of age or older.
• Two (2) years of previous experience required, Casino Cage experience preferred.
• Ability to lead a team with effective listening abilities and strong judgment skills.
• Proficiency in fundamental mathematical skills such as addition, subtraction, multiplication, division, and money handling.
• Familiarity with Title 31 and understanding of state, federal, gaming regulations.
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders.
• Capable of standing and walking for a majority of the shift.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts.
• Discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities.
• Volunteer opportunities in the community.