Casino Cage Cashier Representative - New York New York

About the position

The New York New York Casino Cashier Representative's role involves enhancing the service experience through accurate processing of customer and inter-departmental monetary transactions, delivering excellent guest service, and promoting the MGM Rewards program. All duties are to be performed in accordance with federal, state and local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures. By delivering exceptional customer service you will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their stay with us.

Responsibilities

• Executes Casino Credit Policies including marker payments, issuance, deposits, and withdrawals
• Executes Chip Bank duties such as Fills and Credits to the Pit and in the Cage
• Assists guests with transactional needs within established guidelines
• Ensures security of Company assets, including cash, chips, and tokens throughout the shift
• Promotes, educates, and facilitates guest enrollment into the MGM Rewards program, MyVegas rewards program, and MGM Rewards Mastercard program
• Issues FREEPLAY, complimentary play coupons, and adjusts tier credits for guests as per company policies
• Upholds the highest standards of S.H.O.W. guest service program, addressing guest complaints by escalating to the Casino Cage Shift Supervisor
• Uses Thorough knowledge of the Company's AML/Suspicious activity policy, promptly notifying Leadership of any unusual events, circumstances, missing items, or suspected theft
• Demonstrates principles of responsible gaming, consistently promoting GameSense to all guests
• Conducts end-of-shift balancing of all appropriate banks within the Cage under supervision, adhering to the departmental variance policy
• Completes all required reports and forms accurately in compliance with Title 31 regulations

Requirements

• High school diploma, GED or educational equivalent
• Must be 21 years of age or older
• Nevada State Gaming Registration
• Must be able to work various shifts, including weekends and all holidays
• One (1) year of previous bank teller or casino cage experience preferred
• Proficiency in fundamental mathematical skills such as addition, subtraction, multiplication, division, and money handling

Benefits

• Free meals in our New York New York employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts