Casino Beverage Supervisor

Caesars Entertainment • Stateline, NV

93d

About The Position

The incumbent in this position is responsible for developing an environment that creates excitement for guests and Team Members, promoting and retaining a highly skilled work force. Provides leadership and direction to assigned beverage service personnel to achieve maximum operating results, revenue tracking, and cost of sales control.

Requirements

• High School Diploma or equivalent; College Degree preferred.
• Minimum of five years Food & Beverage experience.
• Two years supervisory experience.
• Fluent and literate in English.
• Good communication skills, both verbal and written.
• Good interpersonal skills, with emphasis in relationship building.
• Good problem solving skills.
• Good customer service skills, both internal and external.
• Ability to negotiate with diverse departments.
• Ability to implement strategic visions/plans into day-to-day operations.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Nice To Haves

• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures.

Responsibilities

• Actively build and retain customer relations and act as a mentor to Team Members to provide superior customer service.
• Hire, train, motivate, evaluate, and supervise assigned personnel; coach for success, development, and continuing improvement of employee skills.
• Control cost of product by monitoring par stocks and ensuring preparation of drinks within established policies and procedures.
• Control cost of labor and materials; ensure quality of guest service levels through effective scheduling to attain high standard of service with minimum use of labor hours.
• Perform assigned input work in compiling annual budgets.
• Monitor appearance of all facilities and service areas and follow up to ensure Caesars standards are maintained.
• Maintain up-to-date knowledge of all applicable state, federal, and company regulations and procedures regarding the service of alcohol and related beverage service functions.
• Act immediately on customer complaints to ensure corrections or service recovery is made as needed.
• Demonstrate a pleasant and enthusiastic demeanor at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees