Cashier CA

ANCHOR POINT MANAGEMENT GROUP•West Covina, CA

4d•$7 - $18•Onsite

About The Position

The primary purpose of this position is to positively represent the Buffalo Wild Wings Brand as a first point of contact for Guests. This role is responsible for managing all takeout orders and accurately entering orders into the Point of Sale System and collecting payments. The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Requirements

Knowledgeable about current marketing promotions and up-coming events in order to inform guests
Knowledge of Point of Sale systems
Knowledgeable of menu selection ; ability to suggestively sell add on items to increase ticket totals
Basic mathematical skills and ability to complete accurate cash transactions
Knowledge of proper sanitation, food safety, and security procedures
Superior customer service and interpersonal skills in order to satisfy guest needs and solicit feedback
Skill in time management and organization with excellent attention to detail
Ability to take direction and execute team and company objectives and multi-task accordingly
Knowledge of food and drink menus in order to make genuine suggestions to guests
Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position
Comply with all portion sizes, quality standards, and department rules and procedures
Ability to multi-task and prioritize responsibilities
Ability to follow specific service time and guidelines while at this time engaging guests and customizing their experience
Must be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time for scheduled shifts
WOW our Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every guest
Work as a contributing member of a team and communicate with management, kitchen staff, and serving staff to ensure effective customer flow
Maintain positive working relationships with all Team Members and managers
WOW our guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and value
Ability to positively represent the Buffalo Wild Wings’ brand throughout each guest’s time in our restaurant
Minimum 16 years of age (State Minor Laws Supersede)

Nice To Haves

Prior experience in restaurant or customer service role

Responsibilities

Provide friendly welcome to incoming Guests while ensuring timely seating
Follow proper phone etiquette and answer the phones according to Buffalo Wild Wings specifications
Bus tables, deliver food to guests, follow FIFO guidelines, and complete other daily tasks
Respond to customer complaints/concerns and know when to get a manager involved
Make genuine connections/engage our guests so they have a personalized experience
Take payments/handle cash drawer and process credit card transactions
Apply menu knowledge to make genuine suggestions and upsell
Correctly enter takeout orders into Point Of Sale system
Bag and manage takeout orders, check for accuracy
Maintain clean and orderly cashier area and practice proper safety and sanitation at all times
Thank guests as they leave and solicit feedback about the quality of service they experienced, express your hope that they will return to BWWs in the future
May help prep Expo window
Monitor and stock restroom
Other duties as assigned by supervisor