Cashier Part Time

SACRAMENTO NATURAL FOODS CO-OP•Sacramento, CA

just now

About The Position

POSITION SUMMARY A Cashier is responsible for ensuring a phenomenal experience for customers through efficient and accurate customer check-out, proper cash handling, eCommerce shopping, and consistently exceptional customer service. This position is also responsible, through coordination by Front End management, for general sales floor and Front End cleanliness and organization. This position upholds Co-op standards, including genuine customer service, department conditions, safety, productivity, and other workplace conditions in a manner that upholds the values of Sacramento Natural Foods Co-op and the co-operative identity. DEPARTMENT Front End FLSA STATUS Non-exempt REPORTS TO Front End Manager UNION STATUS Teamsters Local 150

Requirements

Problem Solving
Identify and resolve problems in a timely manner.
Customer Service
Manage difficult or emotional customer situations.
Communicate respectfully at all times.
Respond promptly to customer needs.
Respond to requests for service and assistance.
Attendance and Punctuality
Consistently report to work and arrive on time.
Ensure work responsibilities are covered when absent.
Arrive at meetings and appointments on time.
Dependability
Respond to management direction.
Commit to meeting department goals and expectations.
Complete tasks on time.
Quality
Demonstrate accuracy and thoroughness.
Look for ways to improve and promote quality.
Apply feedback to improve performance.
Monitor own work to ensure quality.
Quantity
Work quickly and accurately with a sense of urgency.
Meet productivity standards.
Strive to increase productivity.
Safety and Security
Use equipment and materials properly.
Protect the safety of self, co-workers, and Co-op customers at all times.
Report any potentially harmful equipment or situations to supervisors without delay.
Report safety-related accidents and incidents to a manager immediately.
Follow all safety policies and procedures.
Operate equipment properly and in a safe manner that will not lead to injury to oneself or others.
Follow all safe food handling and sale of alcohol guidelines as required by local, state, and federal laws.
Stand for extended periods of time.
Use hands to grasp, handle, and feel.
Reach with hands and arms.
Walk, climb, balance, stoop, squat, and kneel.
Lift and move up to 30 pounds.
Talk and hear.
Lift and move up to 50 pounds.
Close vision, distance vision, peripheral vision, and depth perception.

Responsibilities

Upholds all Co-op policies, procedures, and expectations.
Exceed our customers’ expectations for service and provide a welcoming environment for all people and all diverse backgrounds, in accordance with the Co-op’s customer service standards.
Model, provide, and ensure customers receive prompt, friendly, and courteous services in a professional manner that markets our cooperative advantage.
Maintain a calm and friendly demeanor with all customers and in all situations.
Handle all transactions accurately, including giving correct change, entering correct departments and prices, and appropriately handling all transactions.
Maintain a working knowledge of all PLUs and register procedures.
Load customer purchases into bags with efficiency and care, and help customers transport their purchases to their vehicles.
Assist customers with special orders and e-commerce pickups.
Shop ecommerce customer orders accurately and efficiently, and process transactions for a high-level customer service for those who pick up their orders.
Follow department procedures regarding labeling and storing e-commerce orders for pick-up
Maintain the cleanliness of the sales floor and grounds at the direction of Front End management.
Ensure that supplies are well-stocked throughout the Front End.
Check prices, clean spills, restock items, and perform other duties as needed.
Return carts and containers to their proper locations safely and efficiently.
Maintain a working knowledge of all processes related to Front End operations.
Receive payment and give change accurately with no more than one $5-plus error within a one-month period.
Follow established Co-op policies and procedures in all matters relating to cash handling and financial transactions.
Accurately and promptly prepare drawer money for deposit.
Adhere to scheduled shifts and be ready for work when the shift begins.
Wear proper clothing in accordance with the Sacramento Natural Foods Co-op and department Dress Code during shift, including apron and nametag.
Maintain accurate and attractive signage throughout the Front End.
Assist in inventory counts, storewide cleaning, and other projects as needed.
Attend meetings and events as requested.
Ensure equipment repair and maintenance is communicated to appropriate personnel and make adjustments until the equipment has been improved.
Demonstrate support for the cooperative values and principles daily.
Perform other duties and work in other departments as assigned.
Know and uphold the Employee Handbook consistently.
Must be available to work hours based on the needs of the business and the department.