SUMMARY: Responsible for handling Guest check money transactions in a prompt courteous manner and in accordance with the Company’s high standards of Guest Services. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Interacts effectively with the public and Team Members. Performs excellent customer service at all times. Receives payment from food and beverage Guests, makes changes and issues receipts in a prompt and courteous manner. Adheres to established cash control policies and procedures of the Company. Answers any Guest questions and directs concerns to appropriate management. Advises Guest of waiting time and recommends beverage outlets to Guests. Handles any Guest complaints and resolves them quickly and courteously. Assists in maintaining standards of health, safety, and sanitation. Participates as a team member with food servers, bus persons, cooks, supervisors and any pertinent company Team Members in producing a smoothly and efficiently run operation that meets the highest standards of Guest Services. Maintains compliance with all regulations of health and sanitation standards as well as all applicable federal, state, local laws/ordinances; to include maintaining applicable food safety certification. Maintains a consistent and regular attendance record. Performs any reasonable request made by management. PERFORMANCE REQUIREMENTS: To perform this job successfully, an individual must be able to satisfactorily: Perform job duties, demonstrate excellent work habits, and deliver exceptional service to internal and external guests. Exhibit the highest degree of professionalism, including appearance, attendance, reliability, teamwork, ethics, integrity, and comply with all governing policies and procedures. Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times. Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest levels of productivity. Demonstrate a desire to succeed and willingness to help others succeed. Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity. Serve as contributing Team Member of CGRC enhancing operations in all its business endeavors
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Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees