F&B Riverbend Cashier PT

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

About The Position

Accurately processes transactions for internal and external guests while maintaining a positive demeanor and pleasant attitude throughout each transaction. Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures. Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions. Greet guests and efficiently process food and beverage orders and purchases through Point of Sale (POS) System. Process all sales transactions accurately and immediately and present sales receipts for credit card transactions or as requested by guests. Collect funds for all products sold. Abide by laws, policies and procedures pertaining to the service and sale of alcoholic beverages. Require evidence of age of any guest who appears to be under the age of thirty (30). Ensure responsible service of alcoholic beverages to all guests in accordance with standards. Observe guest behavior and cues to prevent intoxication and disorderly conduct. Promptly and professionally handle guest issues and communicate problems and concerns to management. Maintain knowledge of and provide guests with information about menus, promotions, programs and various gaming options such as Slots, Poker and Bingo. Offer suggestions to guest about food and beverage options when necessary. Handle cash accurately and prepare bank slips for the next shift. Properly verify and enter coupons, promotions and other house accounts. May be required to assemble/prepare food or beverage items for guests. Ensure products served are visually appealing at all times. Maintain a clean, sanitized and orderly work environment by using various types of supplies and cleaning chemicals in accordance with health and safety standards. Follow proper sanitation procedures at all times. Use personal protective equipment as required. Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures. Restock all items needed within allocated time before the end of each shift. Balance cash drawers, credit cards, coupons, and house accounts which must be presented to Cage in a clear sealed bag with all required information at the end of each shift. Maintain a professional and neat appearance at all times. Display a courteous and friendly attitude to all team members and guests. Demonstrate and promote KLECH core values and MAD skills. Manage and maintain security of confidential information entrusted to position. Attend and satisfactorily complete all required training as assigned. Ensure compliance with Title 31 and property established Anti-Money Laundering requirements. The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director. Perform other duties as assigned.

Requirements

Must have High School Diploma or GED.
Gaming industry experience preferred.
Experience in cash handling preferred.
Experience with guest service preferred.
Strong communication skills in English both written and oral.
Spanish or other language skills a plus.
Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
Responsible to keep all documents current and valid at all times.
Must be able to provide authorization to work in the United States.
Must be at least 18 years of age.
Must have access to reliable transportation to commute to and from work.
Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
Must participate in tip reporting program.

Nice To Haves

Gaming industry experience preferred.
Experience in cash handling preferred.
Experience with guest service preferred.
Spanish or other language skills a plus.

Responsibilities

Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
Greet guests and efficiently process food and beverage orders and purchases through Point of Sale (POS) System.
Process all sales transactions accurately and immediately and present sales receipts for credit card transactions or as requested by guests.
Collect funds for all products sold.
Abide by laws, policies and procedures pertaining to the service and sale of alcoholic beverages.
Require evidence of age of any guest who appears to be under the age of thirty (30).
Ensure responsible service of alcoholic beverages to all guests in accordance with standards.
Observe guest behavior and cues to prevent intoxication and disorderly conduct.
Promptly and professionally handle guest issues and communicate problems and concerns to management.
Maintain knowledge of and provide guests with information about menus, promotions, programs and various gaming options such as Slots, Poker and Bingo.
Offer suggestions to guest about food and beverage options when necessary.
Handle cash accurately and prepare bank slips for the next shift.
Properly verify and enter coupons, promotions and other house accounts.
May be required to assemble/prepare food or beverage items for guests.
Ensure products served are visually appealing at all times.
Maintain a clean, sanitized and orderly work environment by using various types of supplies and cleaning chemicals in accordance with health and safety standards.
Follow proper sanitation procedures at all times.
Use personal protective equipment as required.
Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures.
Restock all items needed within allocated time before the end of each shift.
Balance cash drawers, credit cards, coupons, and house accounts which must be presented to Cage in a clear sealed bag with all required information at the end of each shift.
Maintain a professional and neat appearance at all times.
Display a courteous and friendly attitude to all team members and guests.
Demonstrate and promote KLECH core values and MAD skills.
Manage and maintain security of confidential information entrusted to position.
Attend and satisfactorily complete all required training as assigned.
Ensure compliance with Title 31 and property established Anti-Money Laundering requirements.
Perform other duties as assigned.