East Austin Cashier

LA CORSHA HOSPITALITY GROUP•Austin, TX

About The Position

The Cashier plays a key role in the expedition of service at Sixth and Waller at the East Austin Hotel. They are responsible for greeting all hotel, bar and restaurant patrons as they enter the restaurant area. The Cashier must be extremely knowledgeable on restaurant and bar menus. The Cashier will handle both cash and credit transactions and will be proficient with the point of sale system.

Requirements

Must be able to convey information and ideas clearly
Must be able to evaluate and choose alternate courses of action quickly and accurately
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must have the ability to gather information from all sources available and know how to use this information to best resolve a problem or need
Must be effective in listening to and understanding the concerns and issues raised by other employees or customers
Must communicate effectively with all levels of management
Maintain high standards of personal appearance and grooming
Maintain regular attendance
Ability to establish and maintain effective working relationships with employees, customers and patrons
Must be flexible to provide assistance to management team in a 24/7 operating environment
Must have reliable transportation
Minimum of high school diploma / equivalency or at least two years of progressive experience in a customer service, hospitality or a related field required
Must possess English Language Skills sufficient to fully comprehend job assignments, including the ability to read, write and communicate in fluent English
Requires a minimum of two years of experience in Recruiting, Onboarding and Office Administration
Working extended hours may be required as needed
Regularly required to stand, walk, sit, use repetitive wrist and finger movement, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl
Work on a computer for extended periods of time, approximately 8+ hours per day
Lifting (rarely) 20 – 25 lbs.

Responsibilities

Greet all guests to Sixth and Waller at East Austin Hotel
Answer any questions guests may have regarding food and beverage at EAH
Have advanced knowledge of all menus
Assisting customers with locating items
Providing advice or recommendations on food and drinks
Assisting guests with directions within the hotel and surrounding areas
Proficient with the Aloha POS system – Enter orders, note any modifications or allergies, process cash and credit transactions
Collecting payments and ensuring all prices and quantities are accurate
Issue receipts, refunds, credits and change
Count money in cash drawers at the beginning and end of shifts to ensure amounts are correct.
Balance the cash register and generating reports for credit and debit sales.
Proficient with table finding software (pucks)
Sincerely engage with guests to make them feel welcome and comfortable
Answer phones, take to-go orders
Assist with bussing tables and running food when appropriate
Keep a clean and neat work station
Communicate professionally and respectfully with MOD, Chef, Service Support and Bartenders
Complete all necessary opening and closing side work
Have a thorough understanding of table numbers and positions
Have a thorough understanding of EAH garage prices and policies and be able to explain them to guests
Resolve and or escalate guest complaints