Cashier Receptionist

Kaiser Permanente • Antioch, CA

96d

About The Position

The cashier/receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer.

Requirements

• Six (6) months work experience
• One year recent cash handling and cash reconciliation required
• High School Diploma/GED
• Basic knowledge and use of computer and computer keyboard
• Ability to read and follow instructions, short correspondence, and memos
• Professional phone etiquette
• Ability to multi-task, organize, manage time and prioritize workflow
• Proven communication skills with health care providers, staff, patients and visitors, both verbal and written
• Demonstrated ability to handle heavy telephone volume in a prompt and courteous manner
• Type 35 wpm

Nice To Haves

• One year experience within the last 2 years in basic computer skills preferred

Responsibilities

• Greet and assist patients that present
• Follow appropriate patient registration/check-in policies and procedures
• Verify and/or update all demographic information
• Check in patients by following check-in policies and procedures
• Determine patients membership/benefits according to the benefit display
• Create accounts as necessary
• Capture and populate workers compensation data on the correct screens
• Manage electronic in-basket
• Obtain a patient medical record number when necessary
• Collect co-pays and fees
• Inform patients of available payment options
• Generate appropriate encounter forms per procedure
• Direct patients to appropriate area after the check-in process is completed
• Check out patients by following checkout policies and procedures
• Follow appropriate procedures when registering exception-type patients
• Initiate and complete required forms for all appointments per policy
• Access necessary information from the fee schedule to determine appropriate fees
• Assist patients by explaining co-pays/applicable fees
• Provide facility directions
• Track referrals to specialty care by utilizing the consultation/referral system
• Maintain the patient will-call area box if applicable
• Handle cash according to the Cash Handling Responsibility Agreement
• Reconcile shift and deposit funds according to the Cash Handling Responsibility Agreement
• Create patient orders/sales as necessary
• Answer telephones
• Complete contact lens reorders when appropriate
• Perform other duties as required

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED