week

Sanford Health•Bemidji, MN

8d•$18 - $25•Onsite

About The Position

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Join the Sanford Bemidji Switchboard team and play a vital role in keeping hospital communications running smoothly. This position serves as the central point of contact for incoming calls, ensuring patients, visitors, providers, and staff are connected quickly and accurately to the appropriate resources. This is a Monday through Friday position, 8:00 a.m. to 5:00 p.m. Sanford observes six holidays each year; holiday coverage is shared with two co-workers, with each employee working two holidays annually.

Requirements

Post secondary education or equivalent training in a healthcare or business related field is required.
Must have at least 1 year of applicable experience.

Responsibilities

Greets patients, verifies patient demographics to accurately register and/or schedule patients, and takes care of related paperwork.
Creates electronic patient files; provides, scans, and routes necessary patient forms and documents.
Educates patients and captures patient signatures on necessary paperwork.
Establishes and assigns financial responsibility and/or assists with arrangements while adhering to appropriate policies and procedures.
Collects co-payments, pre-payments, and/or payments on account balances.
May also work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database.
Operates multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers.
Additional duties may include preparation and coordination of charts; organizing supporting provider documents; discussing pre-payment responsibilities; initiation of patient financial assistance; prior authorization; track patient visits; collaborating with patient financial services and health information management on patient accounts; work on weekly and monthly reports; compiling, distributing, administering and scoring of assessments; coordination of Telemed appointments; provider and schedule maintenance; charge entry/billing and charge verification; reminder calls for appointments; hospital admission; make copies, send faxes, and order supplies.
Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
Must be able to work as part of a team and also work independently.
Frequently takes direction from nursing team, stepping in to aid with Code Blue situations.
Must always maintain confidentiality of sensitive information.
Requires excellent customer service and the ability to empathize with patients and their situations.
Working knowledge of medical terminology and use of professional written communication when making notes.
Performs other duties as assigned.