Cashier Receptionist

Kaiser Permanente • San Jose, CA

103d

About The Position

The cashier/receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer.

Requirements

• Six (6) months work experience.
• High School Diploma/GED.
• Basic knowledge and use of computer and computer keyboard.
• Passing of a PC skills assessment.
• Ability to read and follow instructions, short correspondence, and memos.
• Communicate with health care providers, staff, patients and visitors.
• Professional phone etiquette.
• Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.
• Must be willing to work in a Labor Management Partnership environment.

Responsibilities

• Reception, Check-in, Check-out (where applicable)
• Greet and assist patients that present
• Follow appropriate patient registration/check-in policies and procedures
• Verify and/or update all demographic information, for example Personal Physician Selection, Language Preference.
• Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
• Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down.
• Determine patients membership/benefits according to the benefit display
• Create accounts as necessary, for example (but not limited to) workers compensation, confidential, etc.
• Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary
• Manage electronic in-basket
• Use notes function where applicable to document prepayments
• Obtain a patient medical record number when necessary
• Order Health Plan cards as needed.
• Collect co-pays and fees.
• Inform patients of available payment options.
• Generate appropriate encounter forms per procedure electronically or manually if the system is down
• Direct patients to appropriate area after the check-in process is completed
• Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the systems are down, if applicable.
• Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, and industrial patients.
• Initiate and complete required forms for all appointments per policy.
• Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 and/or service codes in order to collect appropriate revenue
• Assist patients by explaining co-pays/applicable fees, providing facility directions, referring to other departments and administrative services for further information.
• Initiating and completing appropriate forms as needed, for example Release Of Information, Patient Financial Responsibility.
• Tracking referrals to specialty care by utilizing the consultation/referral system as needed.
• Demonstrate knowledge of and application to Patient Administration Appointment Registration (PARRS).
• Maintain the patient will-call area box if applicable
• Communicate with clinical and business office staff as needed
• Handle cash according to the Cash Handling Responsibility Agreement
• Comply with all applicable cash handling policies and procedures
• Obtain, secure, and ensure sufficient denominations to provide change.
• Reconcile shift and deposit funds according to the Cash Handling Responsibility Agreement
• Use correct procedures to document and report discrepancies
• Work towards positive operational outcomes.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED