Cashier Receptionist Scheduler Imaging

Kaiser Permanente • San Francisco, CA

127d

About The Position

The cashier receptionist/scheduler is a member of the health care department team in the Imaging/Radiology department who functions under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier receptionist/scheduler greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, scheduling, revenue collection and safeguarding revenue for all patients. Responsible for having knowledge of processes and procedures for the department as well as general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer and a significant amount of contact with the public. Requires spending at least 50% of the time doing scheduling.

Requirements

• One year of work experience involving customer service and cash handling, cash balance or reconciliation within the last 3 years.
• High School Diploma/GED.
• Basic knowledge and use of computer including passing of a PC skills assessment.
• Typing 35 WPM and 10-key proficiency.
• Proficiency in both verbal and written formats.
• Basic addition and subtraction math skills, including passing of Math assessment.
• Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.
• Must be willing to work in a Labor Management Partnership environment.

Nice To Haves

• Previous experience in a healthcare setting preferred.

Responsibilities

• Serves as an ambassador for Kaiser Permanente by exhibiting respectful, courteous, and friendly behavior towards and around our patients and members.
• Takes accountability for customer experience at Point of Service.
• Creates a welcoming environment including maintaining a professional demeanor, appearance and physical environment.
• Greets patients, assists with facility directions, provides resources, answers questions and when applicable escalates issues.
• Actively seeks information to understand the member/patient circumstances, problems, expectations needs.
• Addresses patient problems, concerns and issues and escalates to management when necessary.
• Refers to other departments and administrative services.
• Consistently demonstrates service behaviors and principles.
• Understands the Kaiser Permanente Mission and the patient Bill of Rights and integrates them into interactions with patients.
• Demonstrates service-oriented behaviors that include culturally sensitive good manners, respect, and polite communications.
• Assists with facility directions and refers to other departments and administrative services for further information.
• Utilizes Language Line, QBS and ASL services as needed.
• Demonstrates telephone etiquette skills and is courteous and professional when on the telephone.
• Takes accurate, legible and complete messages and forwards to the appropriate party.
• Follows appropriate patient registration policy and procedures.
• Registers patients by following policies and procedures and using the appropriate electronic systems.
• Navigates and uses multiple organizational systems.
• Completes all tasks within a technical system in order to perform all expected job duties.
• Verifies patient identification to ensure right patient for right exam and document according to outlined procedures.
• Records Insurance Information and verifies insurance information from patients.
• Handles revenue, reconciles shift and deposits funds according to the Cash Handling Responsibility Agreement.
• Calculates member liability based on benefit plan and collects and records the appropriate cost share from patients.
• Communicates with clinical and non-clinical staff as needed.
• Facilitates the timely scheduling of patients by coordinating patient information with physicians or technologist.
• Contacts patient to schedule exam/procedure and return appointments according to established procedures.
• Notifies and informs patient/member of cost share obligations and conducts screening questionnaires when applicable.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED