Cashier Receptionist G4 (On-Call)

Kaiser Permanente • Piedmont, CA

224d

About The Position

The Cashier/Receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, department supervisor, assistant manager, or designee. The cashier/receptionist greets and checks in all patients in a professional and courteous manner. Additionally, this position is responsible for complete and accurate check-in, revenue collection, and safeguarding revenue. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer and a significant amount of contact with the public. Directs and checks the work of at least two Emergency Department Cashiers/Receptionists.

Requirements

• Minimum one (1) year of work experience involving public contact or customer service within the last 3 years.
• Minimum one (1) year of work experience involving cash handling, cash balance or reconciliation within the last 3 years.
• High School Diploma or equivalent years of experience.
• Basic knowledge and use of computer including passing of a PC skills assessment.
• Typing 35 WPM and 10-key proficiency.
• Proficiency in both verbal and written formats.
• Basic addition and subtraction math skills, including passing of Basic Math Test.
• Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.
• Must be willing to work in a Labor Management Partnership environment.

Nice To Haves

• Previous experience in a healthcare setting preferred.

Responsibilities

• Serves as an ambassador for Kaiser Permanente by exhibiting respectful, professional, courteous, and friendly behavior towards and around our patients and members.
• Takes accountability for customer experience at Point of Service.
• Creates a welcoming environment, including maintaining a professional demeanor, appearance and physical environment.
• Greets patients, assists with facility directions, provides resources, answers questions, and escalates issues when applicable.
• Actively seeks information to understand the member/patient circumstances, problems, expectations and needs.
• Addresses patient problems, concerns and issues and escalates to management when necessary.
• Refers to other departments and administrative services.
• Demonstrates service behaviors and principles in all interactions with patients, members, physicians, staff and visitors.
• Assists with facility directions and refers to other departments for further information.
• Interacts in a way in which high-quality patient-centered care and customer service are consistently provided.
• Notifies TRIAGE nurse verbally and immediately when adults present with complaint of chest pain.
• Demonstrates telephone etiquette skills and takes accurate messages.
• Follows appropriate patient registration policy and department protocols.
• Navigates and uses multiple organizational systems for registration and appointment.
• Obtains authorizations for external insurance companies and schedules follow-up appointments.
• Verifies patient identification and documents according to outlined procedures.
• Has a working knowledge of health plan coverages and provides basic coverage information to patients.
• Handles revenue, reconciles shift and deposits funds according to the Cash Handling Responsibility Agreement.
• Collects and records the appropriate cost share from patients.
• Manages and performs department-specific tasks and directs the work of at least two Emergency Department Cashier/Receptionists.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED