Weekends)

NEW Cooperative•Lacona, IA

About The Position

Essential Duties & Responsibilities: Include but are not limited to the following: Customer Service Provide high quality customer service that sets this store apart from competitors. Interact with customers in a way that optimizes their experience. Continuously look for ways to accommodate any of the customer’s needs that can be identified. Maintain basic knowledge of all products, including lottery tickets, to assist customers when they have a question. Operations Maintain a positive image of the store through regular cleaning and organizing. Monitor the store to prevent losses due to theft. Perform opening and closing routines at the beginning and end of each day. Assist the store manager in placing store items, keeping adequate stock, reordering items when necessary, and additional duties as requested. Cashier Process payment from customers purchasing merchandise at the counter. Operate the cash register software on the computer. Count the cash in the register and safe each shift. Culinary Get donuts, coffee, pizza, and other morning items ready for purchase by the time the store opens each morning. Prepare menu items in the kitchen. Keep food items stocked throughout the day. Other Maintain an appearance in demeanor, hygiene, and dress that brings pride to the store and projects a professional and positive image of NEW Cooperative. Basic Employment Expectations: Safety Performs work in a safe manner at all times and uses the appropriate PPE. Checks the work area for hazards and corrects/reports unsafe conditions. Considers the safety of oneself, and other employees, and customers. Follows all safety protocols and seeks advice from supervisor when uncertain. Communication Maintains open communication and cooperates with supervisor, departments, and fellow employees. Communicates with supervisor and others immediately when unexpected problems cause absence, lateness, or the need to leave early. Accountability & Professionalism Abides by policies set forth in the employee policy manual. Carries a fair share of the workload. Promotes NEW Cooperative through positive, friendly, and professional interactions. Is punctual, follows directives, and works in an efficient and timely manner; accepts personal responsibility for the quality and timeliness of the work. Understands that satisfactory attendance is essential to the efficient operation of the work environment. Customer Service Continually works to satisfy customers to address questions/concerns through effective communication, solving problems, responding to questions, and managing their expectations. Personal/Professional Development Establishes personal performance goals and works toward these goals. Continually upgrades and demonstrates knowledge of the job.

Requirements

Must be able to interact and effectively communicate with customers and provide high levels of customer service
Must have a professional appearance
Ability to count cash/change accurately and efficiently
Must be knowledgeable in the kitchen
Ability to work flexible hours
Must have basic computer skills
Possesses strong organizational and interpersonal skills

Responsibilities

Provide high quality customer service
Interact with customers
Maintain basic knowledge of all products
Maintain a positive image of the store through regular cleaning and organizing
Monitor the store to prevent losses due to theft
Perform opening and closing routines
Assist the store manager in placing store items, keeping adequate stock, reordering items when necessary, and additional duties as requested
Process payment from customers purchasing merchandise at the counter
Operate the cash register software on the computer
Count the cash in the register and safe each shift
Get donuts, coffee, pizza, and other morning items ready for purchase
Prepare menu items in the kitchen
Keep food items stocked throughout the day
Maintain an appearance in demeanor, hygiene, and dress that brings pride to the store and projects a professional and positive image of NEW Cooperative
Performs work in a safe manner at all times and uses the appropriate PPE
Checks the work area for hazards and corrects/reports unsafe conditions
Considers the safety of oneself, and other employees, and customers
Follows all safety protocols and seeks advice from supervisor when uncertain
Maintains open communication and cooperates with supervisor, departments, and fellow employees
Communicates with supervisor and others immediately when unexpected problems cause absence, lateness, or the need to leave early
Abides by policies set forth in the employee policy manual
Carries a fair share of the workload
Promotes NEW Cooperative through positive, friendly, and professional interactions
Is punctual, follows directives, and works in an efficient and timely manner; accepts personal responsibility for the quality and timeliness of the work
Understands that satisfactory attendance is essential to the efficient operation of the work environment
Continually works to satisfy customers to address questions/concerns through effective communication, solving problems, responding to questions, and managing their expectations
Establishes personal performance goals and works toward these goals
Continually upgrades and demonstrates knowledge of the job