Cashier/Host Person, Part-time

Bartell Hotels, a CALP•San Diego, CA

About The Position

The primary objective of the cashier/host is to deliver an excellent first and last impression to all guests and to provide accurate information over the phone and in person in a friendly and efficient manner. About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue. Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague. Bartell Hotels is an equal opportunity employer.

Responsibilities

Be the first smile guests see and the last friendly goodbye they remember by greeting every guest in a pleasant, attentive, and welcoming manner
Engage with guests to exceed expectations, answer questions, and help set the tone for an excellent dining experience
Answer phones promptly and confidently with knowledge of current restaurant activities, hours, and offerings
Manage the smooth and steady flow of guests throughout the restaurant, keeping things moving like a well-rehearsed dance
Maintain and update the floor plan while being mindful of seating rotations and server balance
Present menus and let guests know who will be taking care of them, making every introduction feel seamless
Communicate clearly with servers when new tables are seated and ensure they are ready to greet their guests
Notify a manager when a wait may be needed or when a table touch is appropriate
Maintain strong knowledge of the menu to answer questions from waiting guests, phone inquiries, and take-out orders as needed
Perform cashier duties, including processing guest payments accurately, handling cash and credit transactions, issuing receipts, and balancing the cash drawer at the end of shifts
Assist guests with to-go orders, ensuring orders are entered correctly, packaged properly, and delivered with care
Develop a working knowledge of the hotel, in-house facilities, and local attractions to confidently assist guests with questions and recommendations
Support the team wherever needed, because great service is always a team sport
Other duties may be assigned as needed