About The Position

Performs the service of welcoming restaurant guests and manages all payment for guest checks in assigned restaurant outlet.

Requirements

  • Highschool degree or equivalent
  • Literate and fluent in English
  • Team Player with excellent communication skills, customer service skills, and a commitment to success
  • Mobilityskills to move quickly and easily around in a high-volume restaurant
  • Abilityto stand, walk, carry, reach, and work in a noisy environment
  • Manualdexterity skills to include handling menus, buttons and pens/pencils
  • Mustbe able to respond to visual and oral cues
  • Positionsthat have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.

Nice To Haves

  • Prefer previous demonstrated success working in a restaurant or guest contact position

Responsibilities

  • Greets restaurant guests in a friendly, upbeat, and positive manner using the guest’s name when possible.
  • Personalizes every interaction with guest including the good-byes by inviting guests back and cross-selling other outlets.
  • Monitors and maintains room cleanliness, maintenance, and atmosphere in assigned area.
  • Familiarizes self with all items on the menu and explains food items when necessary.
  • Accepts responsibility for cash register bankroll, all cash received, charge card and complimentary receipts.
  • Receives, records, and makes change for all food and beverage guest checks processed.
  • Maintains the appropriate supplies needed for the proper performance of duties.
  • Responds to telephone calls and uses computerized cash register.
  • Records and pays out tips to Food Servers when the tips are charged to credit cards or hotel room charges.
  • Completes all necessary paperwork and floor plans at the beginning of each shift.
  • Provides information for guests who may have questions concerning Harrah’s.

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

5,001-10,000 employees

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