This position shall assist the Associate Collection Counsel (ACC) in executing the day-to-day legal collection activities of West Virginia United Health System (WVUHS) and its affiliated entities. This position is responsible for the day-to-day accounting of the collection department. This role will correspond with patients and clients to resolve patient liability and must adhere to all applicable statutes, rules and regulations including state and federal versions of the Fair Debt Collections Practices Act. Projects a mature problem-solving attitude while dealing with interpersonal conflict, dissatisfied patients and time constraints. Has and uses excellent customer service, written and oral communication skills.