The position requires consistently demonstrating superior customer service skills by displaying outlined service behaviors. The individual must maintain an upbeat and positive attitude, creating positive energy with gestures and sustaining enthusiasm from one interaction to the next. The role involves creating an atmosphere of luck and celebrating guests' wins, being ready to serve, and being informed of daily information. Building relationships by greeting guests with a warm, friendly verbal greeting is essential. The individual must anticipate needs and provide fast, flawless service, checking for satisfaction and effectively resolving service breakdowns when they exist. The position also involves promoting Caesars Rewards programs and card membership, providing a warm farewell, and thanking guests for visiting. Responsibilities include the operation of an assigned window, which encompasses currency exchanges, jackpot payouts, and the redemption of chips, gaming vouchers, coupons, and comps. The individual is responsible for verifying assigned funds at the beginning and end of each shift, ensuring accountability of all transactions through verification and documentation of exchanges, and adhering to all Anti-Money Laundering procedures. The role may also involve performing functions of a Pit Clerk and/or Line Facilitator, promoting positive interaction with guests and employees at all times, and providing a fun-filled, entertaining environment for guests through flawless delivery and execution of service. Participation in the operation of the multi-casino Bad Beat system and performing cash advance and check cashing transactions are also part of the job.
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Industry
Accommodation
Education Level
High school or GED