Cashier Attendant - The Queen Casino

Casino and•Baton Rouge, LA

About The Position

A Cashier Attendant provides top quality guest service and to ensure that guests have a favorable dining experience. In addition to providing outstanding guest service to internal and external guests.

Requirements

A high school diploma or GED equivalent is preferred.
Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.

Nice To Haves

Gaming industry experience is preferred.

Responsibilities

Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
Appropriately use all related equipment and point of sale systems.
Understand and adhere to all cash and comp handling procedures and policies.
Accurately collect payment for meals and give change when needed.
Must be 18 years of age to sell alcoholic beverages.
Answer phone calls, greet guests, keep track of seat availability and seat guests in restaurant.
Assists wait staff, to include bussing and resetting tables.
Roll silverware, set up food stations or dining areas to prepare for the next shift or for large parties.
Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Perform other duties as assigned or reasonably requested by any member of management.