Cash Vault Supervisor M-F 8am-5pm

Fifth Third Bank • Westmont, IL

135d • $47,100 - $94,200

About The Position

The Cash Vault Supervisor is responsible for supervising and monitoring the workflow, productivity, quality, risk control, and team engagement of the cash vault non-exempt employees. This role ensures compliance with Bancorp policies and procedures as well as the Cash Vault procedures and controls. The supervisor is accountable for risk management by openly exchanging ideas and concerns, and ensuring that actions drive a positive customer experience. The position operates within the Bank's risk appetite and focuses on achieving results by managing and reporting risks effectively.

Requirements

• High School diploma or equivalent.
• Associates Degree preferred.
• Two (2) years banking operations experience preferably in a comparable environment.
• Excellent verbal and written communication skills.
• Ability to work in a team environment and present a professional image.
• Ability to multi-task and effectively prioritize assignments in a fast-paced work environment.

Responsibilities

• Coordinate and supervise the day-to-day workflow in the Cash Vault.
• Prioritize work and delegate tasks to ensure proper coverage of daily functions.
• Ensure that production standards and quality standards are met and maintained.
• Ensure vault procedures and controls are followed at all times.
• Maintain optimum efficiency and cost effectiveness in a high volume environment.
• Oversee and assist in resolving escalated operational issues, customer service issues, and employee issues in a timely manner.
• Oversee the training of new hires on cash vault procedures and controls.
• Meet individually with non-exempt staff monthly to discuss productivity and quality numbers.
• Conduct departmental meetings.
• Schedule service calls for equipment repairs.
• Ensure employees complete all annual compliance courses.
• Perform quality checks of departmental work according to monthly self-assessment procedures.
• Suggest new techniques to improve productivity to the manager.
• Serve as a departmental resource for ongoing questions and problem solving.
• Approve/verify deposit discrepancies and error corrections.
• May be responsible for the periodic management of the entire cash vault.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with generous employer match.
• Employee stock purchase plan with employer match.
• Flexible paid time off.
• Comprehensive leave programs.
• Unique benefits to support overall mental and physical wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED