Cash Trade Processing Representative

Citi•Newark, DE

About The Position

Perform end to end document and payment processing across all core functions for Public Sector Lockbox (mail receipt, document assembly, image capture, data entry and outbound shipping preparation, etc.). As a critical member of the operations team, accountable for meeting or exceeding quality and productivity standards in a minimum of three functions. Demonstrate high level of focus and attention to detail, ensuring strong quality and minimizing rework Readily and positively adapts to changes in deadlines and changes in daily work assignments Safely operate mail center automated equipment Expected to escalate observed issues timely and appropriately Proactively identify opportunities for process improvements yielding increased productivity and efficiency for the operation Professionally interact and positively collaborate with team members, peers and managers across shifts to ensure client timelines and quality requirements are met Assist with staff education as needed Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines Accept feedback in a constructive manner Actively engage in cross-site, cross--shift committees and initiatives Actively contribute to a positive team environment and culture Embrace change and support business directives Treat everyone with dignity and respect Other duties to support the business as needed Demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment Ability to work in a fast-paced team-oriented operation with strict deadlines and service levels Flexible and adaptable, able to multi-task and prioritize in a high paced processing environment with strict deadlines and service levels Demonstrated history of working well within a team environment, working towards a common goal requiring respectful communication and teamwork Excellent attention to detail, targeting straight-through-processing General PC Proficiency; including MS Office and Lockbox Applications Public Sector Lockbox operations experience preferred Excellent written and verbal communication skills Self-motivated with strong time management skills Highly motivated and execution driven Able to work a flexible schedule to accommodate weekends/holidays and additional hours as required Prior Lockbox, payment processing, banking experience or operations experience preferred Strong data entry skills preferred Able to meet the physical demands of the job; lifting up to 40 pounds, performing repetitive bending and lifting related tasks as well as walking and standing for long periods of time Manual dexterity required, all tasks are repetitive U.S. Must be able to speak/write/understand English Must pass an extensive background check including criminal, credit and drug (renewed every 5 years) High School diploma or GED required

Requirements

Demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment
Ability to work in a fast-paced team-oriented operation with strict deadlines and service levels
Flexible and adaptable, able to multi-task and prioritize in a high paced processing environment with strict deadlines and service levels
Demonstrated history of working well within a team environment, working towards a common goal requiring respectful communication and teamwork
Excellent attention to detail, targeting straight-through-processing
General PC Proficiency; including MS Office and Lockbox Applications
Excellent written and verbal communication skills
Self-motivated with strong time management skills
Highly motivated and execution driven
Able to work a flexible schedule to accommodate weekends/holidays and additional hours as required
Able to meet the physical demands of the job; lifting up to 40 pounds, performing repetitive bending and lifting related tasks as well as walking and standing for long periods of time
Manual dexterity required, all tasks are repetitive
U.S. Must be able to speak/write/understand English
Must pass an extensive background check including criminal, credit and drug (renewed every 5 years)
High School diploma or GED required

Nice To Haves

Public Sector Lockbox operations experience preferred
Prior Lockbox, payment processing, banking experience or operations experience preferred
Strong data entry skills preferred

Responsibilities

Perform end to end document and payment processing across all core functions for Public Sector Lockbox (mail receipt, document assembly, image capture, data entry and outbound shipping preparation, etc.)
Accountable for meeting or exceeding quality and productivity standards in a minimum of three functions
Demonstrate high level of focus and attention to detail, ensuring strong quality and minimizing rework
Readily and positively adapts to changes in deadlines and changes in daily work assignments
Safely operate mail center automated equipment
Expected to escalate observed issues timely and appropriately
Proactively identify opportunities for process improvements yielding increased productivity and efficiency for the operation
Professionally interact and positively collaborate with team members, peers and managers across shifts to ensure client timelines and quality requirements are met
Assist with staff education as needed
Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines
Accept feedback in a constructive manner
Actively engage in cross-site, cross--shift committees and initiatives
Actively contribute to a positive team environment and culture
Embrace change and support business directives
Treat everyone with dignity and respect
Other duties to support the business as needed