Cash Specialist I-II

Missouri Secretary Of State • Jefferson City, MO

402d • $37,680 - $39,576

About The Position

The Cash Specialist I-II position is an entry-level role within the Missouri Secretary of State's Business Services Division. This position involves analyzing documents, assisting customers with inquiries, and performing routine functions to ensure efficient processing of business entity filings. The role emphasizes excellent customer service and requires a working knowledge of Missouri statutes related to business filings.

Requirements

• High School diploma or equivalent is required.
• Some college education is helpful.
• Experience in customer service or working with the public preferred.
• Experience working in a fast-paced government office or organization preferred.

Nice To Haves

• Excellent organization, self-motivation, and work prioritization skills.
• Excellent oral and written communication skills.
• Thorough knowledge of Missouri law as it relates to the assigned work group.

Responsibilities

• Providing excellent customer service by reviewing, receiving, and processing various business entity filings.
• Utilizing knowledge of Missouri statutes related to filings.
• Using computer software, including Windows, Microsoft Office Suite, and specific filing applications.
• Answering telephone inquiries and assisting walk-in customers.
• Conducting quality assurance tests to ensure digital images meet defined standards.
• Contacting customers for additional payment information.
• Corresponding with customers through the unit email account in a timely manner.
• Providing technical support for online business filers with knowledge of various internet web browsers.
• Interacting with state employees, officials of other agencies, and the general public.

Benefits

• Full-time employment with a monthly salary range of $3,140 - $3,298.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED