Cash/Player Services Representative

Churchill Downs Incorporated-posted 4 months ago
Full-time • Mid Level
Hampton, VA
5,001-10,000 employees
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The Player Services Manager is responsible for direct supervision of the player services and count room operations in accordance with company Internal Control Policies and Procedures, Bank Securities Act, any state and federal regulations, and the company’s Responsible Gaming Plan. Assists with Marketing responsibilities when necessary.

  • Hires, motivates, trains, coaches, mentors, and directs staff to ensure that Team Members receive leadership, guidance and resources to accomplish established objectives.
  • Assists in establishing department standards, guidelines and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.
  • Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
  • Maintains equipment per maintenance agreements.
  • Verify timecards and PTO requests for payroll processing.
  • Reviews activities in all reporting areas to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability.
  • Reviews the work activities of subordinate Team Members to ensure that work is being performed within the standards established by management.
  • Assists in management of regulatory and internal control procedure audits. Researches and documents any findings. Follows-up on corrective action and recommends policy as well as procedural changes to mitigate future deficiencies.
  • Understands department objectives, standards, guidelines and budget to achieve effective supervision of department; adjusts daily schedule according to business levels.
  • Monitors policies and procedures and issue internal control violations to ensure established guidelines comply with all internal and external regulatory directives and laws.
  • Maintains protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.
  • Evaluates and prepares daily cash deposit and electronic check deposits.
  • Purchasing needed supplies and equipment through internal purchasing system.
  • Ensures procedures and proper controls are strictly enforced to protect assets.
  • Monitors and evaluates overall company activities in relation to departmental operations to ensure integration of company needs with the services rendered.
  • Reviews compliance with relevant gaming regulations to ensure that the department is operating within these parameters, as well as company policies and procedures.
  • Works with customer relations issues that are beyond the authority of staff to resolve situations in an equitable manner.
  • Monitors and evaluates the activities of Player Services Representatives to ensure achievement of financial, policy and regulatory objectives.
  • Responsible for communication within department ensuring information is shared with team members.
  • Maintains contact with Security and Surveillance and Revenue Audit Agents and the bank to locate variances and ensure proper handling of monies.
  • Ensures proper staffing for OTB locations per VRC requirements and processes OTB Taxable wins as required.
  • Monitors the day-to-day activities of the department(s) as subject to established company policies.
  • Other duties as assigned.
  • High school diploma or GED required.
  • 2+ years of related experience and/or training or equivalent combination of education and experience in high volume cash operations.
  • Must obtain and maintain valid Virginia Racing Commission License.
  • Leadership and management skills, as well as excellent verbal and written communication skills.
  • Proficiency in Microsoft Suite applications strongly preferred.
  • Professional demeanor and ability to communicate well with the public.
  • Have knowledge of the Property’s programs to address problem gaming.
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