Cash Operations/Player Services Shift Manager Swing Shift

Churchill Downs IncorporatedNewport, KY

About The Position

Newport Racing & Gaming is a gaming and entertainment facility located in Newport, Kentucky, featuring over 400 popular, thrilling, state-of-the-art Vegas-style games, sports wagering, restaurant and simulcast.JOB SUMMARYThe Player Services/Cash Operations Shift Manager is responsible for assisting the Player Services/Cash Operations Manager in the successful operation of the department.

Requirements

  • Management abilities demonstrated in managing the Cage profitability.
  • Maintaining a professional working relationship among all personnel.
  • Oral and written communication skills.
  • Willingness to assume overall responsibility relative to the performance of the Cage.
  • Two to Five years experience in cage operations and supervision with a 2-year degree in related field or equivalent work experience preferred.
  • Able to obtain KY Racing License.

Responsibilities

  • Monitor, direct, supervise and observe cage action in the overall casino operations for adherence to company policies and various regulatory requirements to safeguard the casino’s assets and fund.
  • Knowledgeable of Marketing Promotions and Gaming events.
  • Responsible for guest service, relations, and arbitrate disputes to assure that our guests have a favorable gaming experience.
  • Assign or make changes in assignments of Team Members on assigned shifts.
  • Submit at the end of respective shifts, all reports deemed necessary for the efficient operation of the department.
  • Ensure the safety and security of Team Members and guests. Facilitate processes and programs to effectively control and reduce lost time injuries.
  • Review staffing levels to maintain budgeted level of employment. Delegate authority and assign responsibilities.
  • Development of Team Members, interviews, hiring and evaluations.
  • Assist Cage Manager in preparation of reports and other administrative responsibilities as assigned.
  • Review cage activities and promotions with the Manager of Cash Operations.
  • Assure that required facilities and equipment are available, clean, and functioning properly.
  • Establish and maintain effective channels of communication upward, downward, and laterally.
  • Maintain an updated knowledge of Gaming Laws/Regulations and internal controls applicable to areas of responsibility.
  • May act as Managerial Representative on Premises.
  • Meet with Departmental Directors and Managers as necessary.
  • Other duties as assigned.
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