Cash Office Clerk

Festival Foods • Janesville, WI

6h • Onsite

About The Position

ABOUT FESTIVAL FOODS: We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs. Job Summary Job Title: Guest Services Cash Office Clerk Reports To: Guest Services Manager The Cash Office Clerk supports daily operations of Guest Services by ensuring compliance with company policies and procedures, meeting departmental goals, and addressing business needs. This role plays a key part in maintaining store profitability through accurate cash office balancing, cash management, and collaboration with the Guest Services team.

Requirements

• High School Education or equivalent combination of education and experience.
• Previous experience in cash handling, financial reconciliation, balancing registers or retail experience is preferred.
• Strong attention to detail and accuracy in cash handling and data entry.
• Ability to use point-of-sale systems, bookkeeping software and cash management tools, and process information/merchandise through register system.
• Basic technical proficiency and ability to troubleshoot equipment issues, with willingness to learn and ability to operate all equipment necessary to perform the job.
• Strong communication and interpersonal skills and ability to communicate with associates, leaders, and guests.
• Ability to remain calm and handle difficult situations effectively.
• Attention to detail and strong organizational skills, with ability to read, count, and write accurately.
• Ability to multitask and adhere to deadlines.

Nice To Haves

• Previous experience in cash handling, financial reconciliation, balancing registers or retail experience is preferred.

Responsibilities

• Maintain a thorough understanding of back-office software solution, cash recycler operations, register processes, and cash handling policies.
• Ensure accuracy in balancing cash drawers, lottery transactions, and other financial areas daily with accuracy.
• Accurately enter tender information and financial data into the system.
• Monitor, maintain and troubleshoot the Cash Recycler Machine and other cash office equipment to ensure smooth daily operations.
• Order necessary supplies and cash to ensure smooth daily operations.
• Recognize and report discrepancies and suspicious activities to store management or through the CORE Security Platform.
• Be helpful, provide helpful solutions and ensure a positive experience for all guests and associates.
• Answer inquiries via phone and in-person, while following proper phone etiquette and service standards.
• Work closely with the Guest Services team to support both departmental and guest needs, and collaborate with other store associates and leaders to enhance overall store operations.
• Maintain a clean, organized, and secure workspace in compliance with safety standards.
• Regular, timely attendance in compliance with the work schedule, and adequate notice for schedule adjustments when necessary.
• Perform other duties as assigned.
• Ability to assist in other areas of the Guest Services Department as needed.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED