Cash Management Support Specialist

Pioneer Bank, National Association • Town of Colonie, NY

105d • $22 - $35

About The Position

Responsible for supporting Pioneer’s cash management program including Business Online Banking, ACH (Automated Clearing House) systems, remote deposit capture solutions, and various business banking needs. This includes building and maintaining strong relationships with Relationship Managers and Business and Municipal clients, ensuring their unique banking needs are met with tailored solutions. The role also involves maintaining equipment, completing installations, and collaborating with customers and cross-functional teams to address and resolve service requests and troubleshoot issues. A key focus is delivering superior customer experience by ensuring that requests and issues are handled promptly and effectively.

Requirements

• Associate’s degree in business or similar field preferred.
• Three years of experience in banking or business experience required.
• Must have proficient computer skills, including Word, Power Point, and Excel, and excellent interpersonal, organizational, verbal and math skills.

Nice To Haves

• Understanding of banking laws and community bank operations.
• Ability to learn new software applications/systems and complex business processes.
• Strong decision making skills, handle multiple projects simultaneously and use discretion in setting priorities.
• Strong and effective customer service skills with professional and courteous style of communication towards a variety of groups including internal and external customers.

Responsibilities

• Assist with the onboarding of new commercial and municipal cash management clients by serving as the primary point of contact and supporting the setup of cash management services, including ACH origination, ACH debit blocks, remote deposit capture, positive pay, sweep accounts, online wire transfers, and account analysis maintenance.
• Provide ongoing support for cash management products to existing business customers, ensuring continued satisfaction, functionality, and issue resolution.
• Support business accounts with ancillary services and maintenance within the core system.
• Complete maintenance and service requests related to cash management products, including ACH returns, notifications of change, limit adjustments, and other specific client requests.
• Open, close, and perform maintenance on all municipal account types within the core system, ensuring proper documentation, compliance, and data integrity in coordination with the municipal banking department.
• Participate in training sessions to stay current on new software, Excel tools, cash management products, and banking regulations impacting commercial and municipal banking services.
• Assist with the annual and semi-annual reviews of ACH and remote deposit capture clients, ensuring accurate information and timely follow-ups.
• Ensure the accuracy and completeness of data entered into the bank’s core systems and online banking systems, regularly checking for discrepancies or errors.
• Complete the installation of remote deposit capture scanners and provide customer support and training for all services deployed to ensure seamless operation.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree