Cash Management Manager - On Site
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About The Position
The position involves maintaining a professional image and exhibiting excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. The role is responsible for recruiting, interviewing, selecting, and hiring staff to meet the needs of the department. It may also involve counseling and performing disciplinary actions as needed, including recommendations for termination. The position consults with the Director as needed and is responsible for all evaluations and competencies for staff members. Additionally, it measures productivity and provides constructive feedback to employees on a scheduled basis to lead and develop a high-performing team. Management of all staffing schedules, including payroll and time-off requests, is also a key responsibility. The role manages and oversees the daily workflow of payment posting, incoming correspondence, and patient credits, ensuring completion of enrollment to payor sites, including enrollment payor ACH funding and electronic remittance files. Staying up to date with payor regulations is essential. The position requires receiving, processing, and verifying the accuracy of information utilizing all means available within the department. Completing and analyzing reports and audits to ensure that information is current, accurate, and in compliance with department policy and procedures is also part of the job. Ensuring patient credits are processed within state and federal regulations is critical. The role involves working closely with and communicating in a professional manner with various customers and personnel involved within and outside of Business Operations. The ability to handle multiple tasks simultaneously in a fast-paced, dynamic production-based environment while being detail-oriented is necessary. Exceptional customer service is a critical function of this position. The position also involves monitoring and analyzing weekly reports provided to management and controlling costs in the Cash, Correspondence, and Patient Credit areas.
