Cash Logistics Coordinator II Fisco, TX Hybrid

NCR Atleos•Frisco, TX

14d•Hybrid

About The Position

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list. Cash Logistics Coordinator II Location: Frisco, TX Hybrid (in office 3 days per week)

Requirements

Proficiency in English, both written and oral.
Bachelor’s degree in business or related field preferred.
Project management experience preferred.
Proficiency in MS Office applications, especially Excel.
Strong attention to detail and adherence to processes.
Ability to negotiate, make independent decisions, and work in a team-based environment.
High personal accountability for managing multiple issues simultaneously.
Excellent organization and time-management skills.
Ability to type a minimum of 50 words per minute.
Ability to lift and carry 10 pounds.
Clear and concise communication with internal and external contacts at all levels.
Availability to use company-provided laptop and/or cell phone for after-hours and weekend projects.
Ability to work alternate shifts, including days, evenings, weekends, and holidays.
Must pass all applicable background screening tests.
Offers of employment are conditional upon passage of screening criteria applicable to the job.

Nice To Haves

Bilingual (English/Spanish) is a plus.

Responsibilities

Manage the onboarding process for ATMaaS financial institution clients, ensuring smooth transitions and timely completion.
Oversee armored provider and funding conversions, ensuring proper coordination and execution.
Lead pilot projects and hardware refresh projects, ensuring all project milestones are met.
Attend client-facing meetings and reply to client-facing email correspondence to ensure client satisfaction and project alignment.
Collaborate with internal teams to meet project requirements, including assigning terminals to armored and funding partners for new installations in multiple countries (US, Canada, Puerto Rico, and future locations).
Process responses from funding partners and armored providers, escalating unacceptable terms or special circumstances as needed.
Ensure ATM information is updated in both internal and external systems.
Review project queues and schedule services with armored providers, ensuring proper routing and lead time.
Manage purchase orders (POs), including creation, receipt, cancellation, and adjustment.
Place cash orders and change ATM information in internal and external systems as needed.
Change status of ATM monitoring ahead of scheduled services.
Monitor and confirm completion of scheduled services using internal and external data sources.
Follow established escalation processes for missed services.
Complete daily system updates for scheduled services.
Participate in cross-departmental meetings to coordinate project activities.
Dispatch service for ATMs with hardware issues during or after project activities.
Communicate with various stakeholders, including armored vendors, funding sources, SAMs, IMACs, riggers, tech support, warehouse, and sales reps, ensuring alignment on activities.
Demonstrate strong problem-solving skills, attention to detail, and analytical abilities.
Communicate efficiently with colleagues, clients, and external partners.
Act as a liaison between departments to minimize schedule impacts and delays.
Adapt to workflow changes and quickly resolve issues.
Crosstrain and fill in as needed.
Manage and distribute daily reports related to project activities.
Complete various departmental processes as assigned.