Cash Cage Training Manager

TWENTY-NINE PALMS BAND OF MISSION INDIANS•Coachella, CA

13d

About The Position

The Cash Cage Training Manager is responsible for developing, coordinating, and delivering comprehensive training programs for all new and existing Cage Department team members. This includes onboarding, ongoing training, and updates related to new policies, procedures, and compliance requirements. In addition to training responsibilities, this role also performs all duties of a Cage Shift Manager as needed. This position requires the team member to travel between both properties to train team members. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Requirements

High School Diploma or GED required.
Minimum of two (2) years of supervisory experience.
Must be 18 years of age or older.
Must pass periodic random drug screens.
Must be able to pass background suitability investigation.
Must obtain a Tribal Gaming License.
Must obtain all other applicable certifications and licenses.
Must provide proof of eligibility to work in the United States within 72 hours of employment.

Nice To Haves

At least one (1) year of Cage supervisory experience preferred.
Experience in training or instructional design is highly desirable.

Responsibilities

Deliver exceptional customer service to guests and employees in alignment with the organization's mission.
Design, implement, and maintain training programs for new hires and current staff, ensuring compliance with all internal controls and regulatory standards.
Conduct regular training sessions on updated policies, procedures, and systems.
Evaluate training effectiveness and adjust programs as needed to ensure optimal performance and compliance.
Maintain accurate training records and documentation.
Serve as a resource and mentor for Cage team members.
Perform all operational functions of a Cage Shift Manager, including:
Overseeing Cage operations during assigned shifts.
Maintaining security and accountability of company funds.
Balancing the Casino Cage and controlling the Main Bank.
Preparing daily reports and safeguarding assets.
Investigating discrepancies and reporting findings.
Supervising Cage Supervisors, Main Bankers, and CSRs.
Ensuring compliance with MICS, TICS, and other regulatory standards.
Foster a positive and productive work environment.
Respond to customer inquiries and resolve complaints professionally.
Perform other duties as assigned.
Handle customer inquiries and complaints.
Supervise Cage Supervisors, Main Bankers and CSR to ensure their compliance with policies and procedures.
Key control for Cage and Gaming Commission.
Conduct the investigation of any window overages or shortages and make the necessary corrections and forward a report to the Cage Manager summarizing the results of the investigation.
Maintain excellent communications with all Directors and Supervisors.
Implements approved departmental policies and procedures.
Keep abreast of competitive changes including industry trends and local competitive set.
Develop, maintain and nurture a positive work environment.
Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity.
Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
Able to make difficult decision in a fair and honest manner.
Strong verbal and written communication skills.
Perform any other duties that may be assigned from time to time.
Supervise directly and indirectly all employees of the Cage Department.
Adhere to the Tribal organization’s policies, procedures and applicable laws.
Responsible for the overall direction, coordination, and evaluation of this unit.
Carry out supervisory responsibilities which include but are not limited to: interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.