Cash and Trade Processing Associate Analyst 2

Citi • Newark, DE

2d

About The Position

The Cash & Trade Proc Assoc Analyst 2 is an entry level role responsible for assisting the function with any projects and initiatives related to cash management in coordination with the Transaction Services team. The overall objective is to facilitate multiple complex transaction types from end to end, including escalation as needed. This position will support the Public Sector Lockbox Customer Service team Partner with your peers in Irving, TX to ensure timely support of all client inquiries in accordance with established service level agreements Ability to multitask and manage time effectively in a fast paced environment Strong problem-solving and critical-thinking skills Working knowledge of the end to end lockbox process Direct communication with our client via email and phone calls; respond promptly to customer inquiries, resolving issues professionally and accurately. Perform end to end investigations related to inquiries from our client and/or operations teams; ensure timely follow up until case has been resolved Document all customer interactions in Citi's PACT system to maintain accurate records Escalate complex issues to appropriate teams as necessary Develop a relationship with our client at both the agency and headquarters level Develop, maintain and analyze metrics related to inquiry types; utilize these metrics to report trends back to the operation team Support the operations team with Waste Reduction and Client Perceptible Error (CPE) projects, serving as the voice of the client based on feedback and information received during investigations Manage risk to the business through client authentication and protection of client data (PII) Support the operations customer service liaisons with the tracking and reporting of unprocessable items Ensure timely notification of delivery updates to our client related to their daily Marken/MNX shipments. Position Hours: Monday - Friday day shift 6:00 AM - 2:30 PM

Requirements

• 0-2 years of relevant experience preferred
• Demonstrated cash and trade operations experience & knowledge
• Effective verbal and written communication skills
• Bachelor’s/University degree or equivalent experience

Responsibilities

• Assist with operational processes and process improvements
• Ensure transactions or processes are executed correctly and are compliant with internal policies and controls
• Facilitate the investigation, documentation and corrective action implementation of transaction services issues
• Aid with the transition, alignment, and stabilization efforts of critical operations functions
• Cross-train for various internal roles within the department, and provide back-up coverage for those roles as needed
• Assist as required for control, risk, daily activities, and transaction services projects
• Perform all required tasks within established procedures and controls to minimize losses
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Benefits

• In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• For additional information regarding Citi employee benefits, please visit citibenefits.com.
• Available offerings may vary by jurisdiction, job level, and date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees