Cash and Medical Assistance /Program for Initial Resettlement Caseworker Specialist

International Rescue Committee • Kansas City, KS

1d • $20 - $22 • Hybrid

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. The Cash and Medical Assistance and caseworker Specialist will provide comprehensive services and conduct activities related to Cash and Medical Assistance (CMA) and the Program for Initial Resettlement (PIR) funded by the Office of Refugee and Resettlement. Under CMA, the caseworker and Specialist will implement Refugee Cash Assistance (RCA), Refugee Medical Screening (RMS), and/or Refugee Medical Assistance (RMA) programs as outlined in federal regulations, by KSOR, and the Medical Replacement Designee (MRD), as applicable. Under PIR, the Caseworker works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

Requirements

• Bachelor’s Degree strongly preferred, preferably in Social Work or related field.
• Minimum one year related work experience with human services programs and increasing levels of responsibility.
• Proven ability to work under pressure with deadlines and manage multiple priorities in a fast-paced environment.
• Demonstrated ability to communicate effectively and diplomatically in a multi-cultural setting and with limited- English proficiency speakers.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.
• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality.

Nice To Haves

• Proficiency in language(s) spoken by client group is desired.
• International work or study experience a plus.

Responsibilities

• Provide comprehensive and required services to IRC clients enrolling or enrolled in Refugee Cash Assistance, Refugee Medical Services, and/or Refuge Health Screening services
• Review applications for accuracy and make eligibility determinations, ensuring non-duplication of services
• Prepare all enrollment documents and conduct enrollment meetings, ensuring clients understand their rights and responsibilities
• Conduct monthly redetermination meetings to track and plan participation in employment services for the purpose of determining continued eligibility.
• Prepare the enrollment package including Enrollment Letter and Insurance Card and any other items designated by the Kansas Office for Refugees (KSOR) or the Medical Replacement Designee (insurer) and conduct enrollment meetings to provide enrollment documents and ensure RMA recipients know their rights and responsibilities.
• Conduct RMA orientation, including in-depth orientation to benefits and local health systems.
• Provide support to recipients with billing issues and trouble-shooting with providers who need verification of insurance coverage/benefits.
• Collaborate with KSOR and health clinic staff to ensure refugee health screenings are scheduled and coordinated with the direct service team, and to trouble-shoot any issues that arise.
• Remain current on topics and the context in which CMA benefits are processed, accessed and used, including the Code of Federal Regulations that relate to each of the benefits available through the Kansas CMA Benefits Program.
• Ensure understanding of changes to TANF policies, SNAP Employment & Training, KanCare and/or Medicaid policies, employment programs and local and global medical issues, and how these changes impact clients and KSOR-funded programs
• Maintain meticulous documentation and ensure that all deliverables are submitted to KSOR on time and in compliance with the policies and procedures.
• Attend all funder-scheduled meetings to coordinate with key stakeholders, Quarterly Forums, training events and collaboration meetings.
• Coordinate timely pre- and post-arrival services to ensure each client has essentials such as airport pick up upon arrival, initial and permanent housing, food, medical care, access to transportation, and is oriented to their new environment.
• Conduct intake services with clients to assess needs. Develop individualized self-sufficiency plans and SMART goals in partnership with each client.
• Provide services that are relevant to the client’s goals, including the distribution of direct financial assistance, applications for public benefits, referrals to medical and mental health services, and housing. Ensure active clients receive at meaningful interactions over the course of the service delivery period in accordance with program requirements.
• Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized.
• Detail each client interaction in accordance with program requirements. Input client information in ETO and assist with tracking and reporting as needed.
• Communicate resettlement trends, including spikes in scheduled arrivals, to donor and medical providers on a regular basis.
• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
• Perform other duties as assigned

Benefits

• US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees