Caseworker

Veritas HHS LLC•Hohenwald, TN

3d•$15

About The Position

The Caseworker provides Child Support Services by managing a caseload to obtain results for customers that include but are not limited to establishing paternity, medical, and child support court orders, managing an enforcement and or Intergovernmental caseload and ensuring that parents meet their financial obligations on the assigned caseload.

Requirements

At least two years of experience in legal environment or government case processing preferred; public contact experience preferred
Education can be substituted for years of experience
Demonstrated ability to communicate, participate in a team management environment and commit to team and office goals and core values.
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualification associated with the position. Incumbents are held accountable for all duties of the position.

Responsibilities

Analyze case information and take next steps pursuant to State policies and procedures.
Conduct interviews/collect DNA samples/negotiate consents/refer to community services.
Prepare legal documents and correspondence related to a case.
Work state system prompts to keep case information current and support automated case actions.
Perform annual reviews on assigned cases.
Perform initial locate activities.
Track own performance through special reports.
Receive, evaluate, and resolve customer problems and complaints.
Update state system with appropriate new information and records detail of customer contacts
Take all actions available to resolve customer concerns.
Other related duties as assigned.