Caseworker Supervisor

Montrose County•Montrose, CO

10d

About The Position

Supervises and oversees the daily activities of Human Services Caseworkers performing risk assessment and case management. Provides technical support, training and guidance to staff. Provides technical support, training and guidance to community partners to develop and support service partnerships and expand community options for clients and families. May maintain a caseload of complex, confidential and/or sensitive clients. Works under the direction of the Program Manager and establishes methods and procedures for attaining specific goals and objectives and receives guidance in terms of broad goals. Provides supervision of Caseworkers. Any one position may not include all of the duties listed nor do the listed examples include all duties, which may be found in positions of this class. Provides instruction, training and oversight to new employees on conducting assessments, developing treatment or service plans, prior authorizations, and other documents; accessing and utilizing program regulations; following state and County procedures for obtaining and funding services for clients, monitoring service delivery, utilizing the state automated system for long term care, adult and child protective services, and documenting contacts and case activity. Reviews case records for accuracy in meeting state and County regulations, timelines, and procedures. Hires staff and provides accountability for employees within the work unit, which includes scheduling, assigning and reviewing work, corrective action, and performance evaluations. Perform necessary supervisory duties according to County personnel policies and procedures. Acts as a resource or expert in long term care adult and child protective services program area, providing technical assistance and support to other employees in the unit. May maintain a caseload of complex, confidential, and/or sensitive clients. Enters and updates case/client information to maintain computer database records. Assists Caseworkers in correcting errors, managing complex cases, and developing strategies for meeting compliance standards. May fill in for Caseworkers on their workloads during extended absences or at times of higher workloads. Responds to and assists in resolving inquiries, complaints, and requests for information from clients, State, and collateral departments or agencies; provide information regarding long term care and community services; researches various sources for additional information; refers clients and public to related services and programs for financial, social, educational, residence, or other resources. Identifies training issues based on case record reviews, develops and presents training for the unit on problematic or new regulations or procedures. Prepares and presents program information to community agencies to educate them on the program processes and requirements. Develops and maintains professional contacts with other County departments, staff, and collateral agencies to make appropriate referrals and coordinate services and information flow. Attends seminars, conferences, workshops, classes, lectures, etc., as appropriate, to enhance and maintain knowledge of trends and developments in field; review professional journals, attend association and professional meetings, and otherwise maintain contacts with professionals to facilitate exchange of information. Regular and predictable attendance is required. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

A Bachelor’s degree from an accredited college or university in Social Work or a human behavioral science field.
A minimum of five (5) years progressively responsible experience in a related field.
Principles, practices, and objectives as related to case management including assessing needs, evaluating individual situations, and designing treatment or service plans for clients.
Advanced methods and techniques of casework including in-depth therapeutic approaches, affecting changes in behavior, and diagnostic assessment.
Scope and application of laws and regulations pertaining to adult and child protective rules, Medicaid/Medicare benefits and services.
Medical terminology, diagnoses, medications, treatments, and the effects on functioning ability.
Scope and application of laws and regulations pertaining to specific program clients.
Employ various therapeutic modality techniques.
Update and assess changing needs of client and incorporate changes into treatment plans
Act as an official representative of the County in a professional manner with local, State, and national agencies and organizations.
Ability to express ideas clearly and concisely, orally and in a variety of written formats.
Must be able to interpret, apply, explain and enforce all applicable laws, codes, regulations, policies and procedures to a wide range of audiences and levels of knowledge.
Ability to assemble, organize and present statistical, financial and technical information derived from a variety of sources.
Ability to read, analyze, and interpret complex and technical documents including contracts, maps, and complex management and financial reports and respond to the most sensitive inquiries or complaints.
Ability to read, comprehend and translate information relayed in written or graphic format.
Must be able to write policies, procedures, correspondences and other types of documents.
Must have the a bility to write speeches, articles and manuals and create presentations using original and innovative techniques and styles.
Must have the ability to make effective and persuasive presentations on controversial or complex topics to top management, public groups and organizations and/or board of directors.
Ability to prepare industry specific technical reports and budgeting information.
Ability to effectively communicate with the public, federal, state and county officials, employees, community agencies and the public.
Must possess the ability to establish and maintain cooperative working relationships with fellow employees, representatives of other agencies and organizations and members of the community.
Work with the media to maintain a positive image of the County to the community.
Interact professionally and diplomatically with County employees, other agencies and organizations and members of the community and manage difficult or emotional customer situations.
Possess the ability to recognize when confidentiality is required and maintain strict confidentiality.
Must be able to diffuse the most intense situation with diplomacy and professionalism.
Must have the acumen to navigate political waters of the County and other outside agencies and organizations.
Demonstrate a commitment to the County’s mission, values and core beliefs.
Provide leadership, guidance and feedback to ensure continual quality improvement and respect the experience, cultural and overall diversity of those you lead and interact with.
Must have the ability to work with basic mathematical concepts such as addition, subtraction, multiplication and division and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Prioritize Must be able make rational decisions through sound logical and deductive processes and make sound judgments, decision making, problem solving, while planning directing and monitoring the work of the agency.
Must be able to analyze problems, identify alternative solutions, project consequences of proposed actions, and recommend or implement best options in support of strategic goals and objectives.
Consider concrete and abstract variables.
Must have the ability to analyze, appraise and organize facts, evidence and precedents concerned in difficult and complex cases and present material in a clear and logical form, including oral and written presentations, briefs, opinions, orders or decisions.
Must be able to successfully manage multiple projects and complete work under pressure pursuant to deadlines.
Must be able to effectively use modern office technology and equipment, including computers, calculators, telephone, copiers with scanning and faxing capabilities.
Must be proficient in word processing, database manipulation, spreadsheets, email, and the knowledge to save and retrieve documents from a variety of destinations and sources with a high degree of accuracy.
Must be able to learn the software and programs related to the position and the County.
Must possess and maintain a valid Colorado Driver’s License and satisfactory driving record.
Willingness to work outside of traditional business hours to meet the needs of clients.
Willingness to travel overnight and long distances for trainings or the transportation of clients.
Must complete drug testing, finger print background check and Central Registry/TRAILs background check.
Successful completion of NIMS IS 100, 200, 800 and 700 within one (1) year of employment.
Act as a credible witness when testifying in court.
For Child Welfare Supervisors: This position requires the employee to be part of an on-call rotation schedule. An on-call employee is required to remain near a telephone, cell phone or pager and to respond to a call or page as soon as reasonably practicable. The on-call employee is free to pursue personal pursuits while on-call, but is expected to be reasonably available and within a reasonable distance of their work site during the entire on-call period for the purpose of responding to an emergency. The employee must also be mentally and physically able to perform the required work.

Responsibilities

Provides instruction, training and oversight to new employees on conducting assessments, developing treatment or service plans, prior authorizations, and other documents; accessing and utilizing program regulations; following state and County procedures for obtaining and funding services for clients, monitoring service delivery, utilizing the state automated system for long term care, adult and child protective services, and documenting contacts and case activity.
Reviews case records for accuracy in meeting state and County regulations, timelines, and procedures.
Hires staff and provides accountability for employees within the work unit, which includes scheduling, assigning and reviewing work, corrective action, and performance evaluations.
Perform necessary supervisory duties according to County personnel policies and procedures.
Acts as a resource or expert in long term care adult and child protective services program area, providing technical assistance and support to other employees in the unit.
May maintain a caseload of complex, confidential, and/or sensitive clients.
Enters and updates case/client information to maintain computer database records.
Assists Caseworkers in correcting errors, managing complex cases, and developing strategies for meeting compliance standards.
May fill in for Caseworkers on their workloads during extended absences or at times of higher workloads.
Responds to and assists in resolving inquiries, complaints, and requests for information from clients, State, and collateral departments or agencies; provide information regarding long term care and community services; researches various sources for additional information; refers clients and public to related services and programs for financial, social, educational, residence, or other resources.
Identifies training issues based on case record reviews, develops and presents training for the unit on problematic or new regulations or procedures.
Prepares and presents program information to community agencies to educate them on the program processes and requirements.
Develops and maintains professional contacts with other County departments, staff, and collateral agencies to make appropriate referrals and coordinate services and information flow.
Attends seminars, conferences, workshops, classes, lectures, etc., as appropriate, to enhance and maintain knowledge of trends and developments in field; review professional journals, attend association and professional meetings, and otherwise maintain contacts with professionals to facilitate exchange of information.
Regular and predictable attendance is required.