Case Worker-Southwest location

Unity Health Care.•Washington, DC

About The Position

Under the supervision of the Director of Social Services, and in consultation with the Associate Director and, the Case Worker works with diverse populations with multifaceted needs. Primary responsibilities include, but are not limited to, assisting clients in following through on established treatment plans, enhancing social functioning, and improving the client’s quality of life. The Case Worker serves as planner, advocate, broker, and record keeper for the client.

Requirements

Bachelor’s degree Human Services field
1 year of experience working in a community health or social services agency required. Internship experience considered.
Experience working with vulnerable and at-risk required.
Outreach experience and/or knowledge of community resources required.
Or
High school diploma or equivalent required.
Four (4) or more years working in a community health or social service setting required.
Experience working with vulnerable and at-risk populations required.
Outreach experience and knowledge of community resources required.
Strong oral and written communication skills required.
Good interpersonal skills required.
Must be a skillful listener, able to understand the meaning of client's statements.
Must be a skillful observer, able to record the client's behavior and needs.
Must be a skillful negotiator, able to reach definitive agreements with clients and service providers.
Must be able to work well with interdisciplinary teams.
Ability to prioritize and problem solve to maintain a case load if needed.
Strong organizational skills.
Ability to type, and use electronic health records software program.
Proficient in most products of Office 365 (Word, Excel, Power Point and Teams)
Background check required for position.

Nice To Haves

Work experience with a challenging population preferred.

Responsibilities

Initiates outreach to client population to educate clients on available social services assistance in order to increase patient compliance with medical treatment and social service case management plan.
Utilizes strength-based, person-centered approach and motivational interviewing techniques to build rapport and engage clients into services to assist clients with addressing barriers to care.
Develops a therapeutic working relationship with clients.
Assist clients to address social needs that impact their health care.
Assesses clients for needs related to addictions, HIV/AIDS, mental illness, homelessness, domestic violence, pregnancy, family challenges, etc.
Coach and support clients to increase their compliance with medical and behavioral health treatment.
Provides advocacy, referral, and linkage to community resources and support networks to address identified needs, including assisting with health insurance enrollment.
Provides regular follow up to all clients to ensure successful linkage to, and utilization of, community resources or in-house services.
Crisis intervention/de-escalation as necessary
Coordinates with multi-disciplinary team at health center to share information regarding client’s status; provides problem solving with challenging patient situations.
Accurately documents all client encounters on appropriate social service forms; submits progress notes, encounter forms, etc. within established time frame.
Assess for, and assist with health insurance and other social services benefits as necessary.
Maintain professional relationship and appropriate boundaries with clients.
Participates in professional development opportunities and regular supervision.
Attends regular departmental, health center, and agency meetings, activities, and events.
Performs other duties as assigned.