Case Worker (VA) (5201)

THE SALVATION ARMY•Charlotte, NC

1d•$17 - $19

About The Position

Case Management Responsibilities (60%) Interviews applicants to determine eligibility for program enrollment based on established guidelines and requirements: conduct needs assessment, obtains pertinent information and establish program goals for eligible clients; refers applicants to internal case management specialists, and/or other agencies if not appropriate for program. Develops client intake for clients; instructs clients in completing necessary paperwork including goals and/or budget forms; completes orientation check-off form and obtains release of information forms when appropriate. Plans, coordinates, and/or facilitates life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed. Consistently serves as a mentor and provides positive examples of proper hygiene, personal appearance, records retention, budget planning, scheduling, etc. Refers clients to appropriate programs or other agencies based on clients needs and in accordance with their program plan. Completes discharge plans of clients exiting the program; transfers file contents to non-active file. Attends community meetings with representatives of other agencies to educate them about the program; makes client referrals and maintain awareness of client's progress. Interviews clients to determines appropriate, placement and/or referrals to other agencies. Co-facilitate Life Skill Groups; plans group activities and focus; provides group participants with information offered by other community services. Social Services Responsibilities (20%) Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions, records clients disposition and other pertinent information. Assist Veteran’s Program Coordinator, Director of Operations and Director of Social Services in monitoring the Veteran’s Program Contract Requirements. Assist with conducting weekly shelter inspections Assist Veterans’ Program Coordinator with Weekly Medication Management. Transport Veterans to VA medical/benefits appointments at the VA in Salisbury. . Assist Veterans in locating landlords that will use their HUD VASH voucher (transporting once every 2 weeks to look for housing). Assist Veterans with concerns as requested. Relay client issues and concerns to Coordinator of Veteran’s Program. Administrative Responsibilities (20%) Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same. Prepares and maintains client files documenting pertinent client information; prepares and maintains records of clients’ progress in files; completes assessment forms, monthly client statistics and progress notes; enters pertinent information into the established Homeless Management Information System (HMIS). Monitor supplies and make recommendations for reorders. Other Responsibilities: Assists with community service workers as needed. Performs other duties as assigned

Requirements

Knowledge of effective and efficient methods for organizing and maintaining records and ability to perform the same
Knowledge of the principles and practices of social service case management
Knowledge of community resources
Skill in Microsoft Word and Excel applications with the ability to effectively create and maintain Spreadsheets
Ability to interview clients to evaluate and serve their needs
Ability to work well with homeless veteran population
Ability to handle multiple duties simultaneously
Ability to meet job attendance requirements as designated by day and shift
Ability to pass drug screening test requirement
Ability to interpret and implement programs to meet goals and objectives
Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions
Ability to build and maintain effective working relationships with the public and community agencies
Ability to cultivate and maintain effective relationships with a diverse group of people and remain sensitive to their concerns
Ability to present a positive and professional image of The Salvation Army
Associate degree or two years of college coursework from an accredited college or university in Social Work, Behavioral Science, or a related field, and Two years’ experience working in a social or public service environment with residential program and/or employment counseling preferred, or any equivalent c

Nice To Haves

Ability to communicating in Spanish language is helpful

Responsibilities

Interviews applicants to determine eligibility for program enrollment based on established guidelines and requirements
Conduct needs assessment
Obtains pertinent information and establish program goals for eligible clients
Refers applicants to internal case management specialists, and/or other agencies if not appropriate for program
Develops client intake for clients
Instructs clients in completing necessary paperwork including goals and/or budget forms
Completes orientation check-off form and obtains release of information forms when appropriate
Plans, coordinates, and/or facilitates life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment
Obtains speakers and workshop presenters as needed
Consistently serves as a mentor and provides positive examples of proper hygiene, personal appearance, records retention, budget planning, scheduling, etc
Refers clients to appropriate programs or other agencies based on clients needs and in accordance with their program plan
Completes discharge plans of clients exiting the program
Transfers file contents to non-active file
Attends community meetings with representatives of other agencies to educate them about the program
Makes client referrals and maintain awareness of client's progress
Interviews clients to determines appropriate, placement and/or referrals to other agencies
Co-facilitate Life Skill Groups
Plans group activities and focus
Provides group participants with information offered by other community services
Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions
Records clients disposition and other pertinent information
Assist Veteran’s Program Coordinator, Director of Operations and Director of Social Services in monitoring the Veteran’s Program Contract Requirements
Assist with conducting weekly shelter inspections
Assist Veterans’ Program Coordinator with Weekly Medication Management
Transport Veterans to VA medical/benefits appointments at the VA in Salisbury
Assist Veterans in locating landlords that will use their HUD VASH voucher (transporting once every 2 weeks to look for housing)
Assist Veterans with concerns as requested
Relay client issues and concerns to Coordinator of Veteran’s Program
Prepares and maintains case records and logs on all assigned clients
Ensures the accuracy and completeness of the same
Prepares and maintains client files documenting pertinent client information
Prepares and maintains records of clients’ progress in files
Completes assessment forms, monthly client statistics and progress notes
Enters pertinent information into the established Homeless Management Information System (HMIS)
Monitor supplies and make recommendations for reorders
Assists with community service workers as needed
Performs other duties as assigned