Case Worker/Promotor(a)

El Paso Center for Children • El Paso, TX

12d • $17

About The Position

The Case Worker/Promotor(a) will serve as a key navigator for families, providing personalized support and connecting them to necessary resources and services. By conducting home-based safety visits, facilitating stress management activities, and offering crisis de-escalation, the Case Worker/Promotora will help address family needs and reduce barriers to accessing care. The role includes outreach to engage families, promote community partnerships, and provide essential services while ensuring families receive continued support and safety response when needed. Through these efforts, this role will strengthen family resilience, reduce risks, and support families at risk of child maltreatment. The scope of work is subject to change as needed to ensure all projects are completed. Likewise, complementary changes may be made to projects or individual goals and employee expectations based on agency/management strategic goals. All Center for Children team members are expected to be collegial and collaborative, mutually supportive, and focused on excellent services to clients, fidelity to program models, and ethical provision of services.

Requirements

• Must become an expert in the funder’s RFP, the grant application, and the expectations of this role, including the designated modalities, and other required services.
• Outstanding interpersonal skills and the ability to relate well to diverse individuals, families, community leaders, and stakeholders at all organizational levels.
• A commitment to excel in developing innovative and creative solutions to meet grant goals and program requirements.
• Strong results orientation, openness to new ideas, and a proven ability to deliver consistently high-quality services to families, community partners, and internal teams.
• Ability to perform a broad range of assignments, including outreach, intake, referrals, case management, and service delivery, with efficiency and accuracy.
• Flexibility to adapt to changing conditions within the grant and program while supporting and fostering teamwork and collaboration.
• Active listening skills and a nonjudgmental approach when working with families and clients.
• Exceptional organizational skills required for managing multiple projects, caseloads, and coordination with diverse entities and stakeholders.
• Excellent written and verbal communication skills to effectively engage families, facilitate programs, collaborate with partners, and maintain accurate documentation.
• Employees providing services to clients must meet the requirements of the program model or funder for the project to which they are assigned.
• In general, the Center prefers that client-serving staff: Be a graduate from an accredited high school, GED program, or equivalent with at least 2-3 years of experience in a human services or early childhood role; or
• Have an associate or bachelor's degree in social work or related field with 1-2 years of experience in a human services role or early childhood role.
• Depending on the role requirements, additional work experience may substitute on a year-for-year basis for college.
• Must be willing to take a Texas Health and Human Services training program for Community Health Workers, if not already certified.
• Ability to read, write, and speak English and Spanish.
• Exceptional computer skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and familiarity with data management systems.
• Strong time management, organizational, and interpersonal skills with the ability to communicate effectively with individuals from all walks of life.
• Must have a valid driver’s license, a vehicle in safe operating condition, and maintain proof of current insurance at Texas minimum standards.
• Successful completion of a criminal background check in accordance with agency policies.
• Must be able and willing to travel for trainings, meetings, and conferences as needed.
• Ability to walk, sit, stand, and lift/carry at least 25 pounds.

Responsibilities

• Conduct intake assessments, provide referrals, and administer support services, including basic needs distribution.
• Fulfill the role of Case Worker/Promotora, including providing direct support, managing cases, and ensuring family needs are addressed effectively.
• Cross-train in Parent Cafés, Mobility Mentoring, Circle of Security, and outreach or other services and modalities needed to complete services.
• Provide parent navigation, support existing parents with home-based attention/safety visits, and administer basic needs.
• Serve as a key navigator for families, providing personalized support and connecting them to necessary resources and services.
• Employ EMPath Mobility Mentoring and other evidence-based models to empower families.
• Respond to safety concerns involving enrolled families and collaborate with providers to address these issues.
• Provide safety response for any enrolled family when concerns are noted about any provider.
• Advocate for families by connecting them with resources and opportunities to overcome challenges, including legal aid, housing, job assistance, substance use treatment, food banks, education, and medical care.
• Reduce social isolation by offering emotional support, crisis de-escalation, and resource navigation to meet urgent family needs.
• Re-engage families in services following a lapse through calls or in-home visits and assist with enrollment paperwork.
• Facilitate group activities and programs to strengthen caregiver connections and build family resilience.
• Assess family needs, identify barriers, and provide assistance to access resources and services.
• Provide basic needs and materials to families, including incentives like gas or grocery gift cards, childcare cost coverage, and transportation assistance.
• Conduct stress-buster activities in homes or at the office.
• Host workshops and coordinate events at the Family Resource Center for families.
• Conduct outreach to recruit families and community partners through health fairs, presentations, and marketing campaigns.
• Travel to neighborhoods where there is a need to set up mobile Family Resource Center (FRC) days and partner with local organizations to deliver services.
• Build and maintain positive relationships with families, community leaders, and organizations.
• Visit family homes with flexibility and an open mind to listen and provide support.
• Document services accurately to ensure compliance with program and funder requirements.
• Conduct quality assurance checks and assist in preparing reports and evaluations.
• Maintain data integrity through consistent and accurate entry.
• Participate in ongoing program planning, monitoring, and evaluation.
• Collaborate with the supervisor and team members to align efforts with program goals.
• Participate in the Performance and Quality Improvement process to ensure program fidelity and meet contractual obligations.
• Complete all required Case Worker/Promotora training and stay updated on relevant program models.
• Engage in Reflective Supervision and utilize Reflective Practice to improve service quality.
• Adhere to agency standards and policies, ensuring services align with program goals and funder commitments.
• Work flexible hours, including evenings and weekends, as needed.
• Perform additional duties as assigned to support program success and agency goals.

Benefits

• Health Insurance – HMO, Dental and Vision (100% paid by the agency).
• Life and AD&D Insurance
• Paid Time Off (PTO) (12 days first four years)
• Holidays (16)
• Travel and mileage reimbursement
• All employees who have completed one year of service qualify for a Simplified Employee Pension – Individual Retirement Account (SEP-IRA). Under this plan, the agency contributes 5% of the employee’s gross salary to an individual retirement account, in which the employee is fully and automatically vested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED