Case Worker & Community Liaison (4341)

SALVATION ARMY A GEORGIA CORP•Garland, TX

2d•Onsite

About The Position

Provides social service assistance and case management assistance to eligible clients in the following areas: food, lodging, clothing, furniture, and financial assistance; interviews clients to determine need and eligibility to receive services and conducts home visitations to ensure needs are being met. and prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures. Serves as liaison to onsite partners; manages in-kind donations process. Key Responsibilities: Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies social security cards, picture identification cards, payroll statements, utility bills, etc. Prepares, completes and processes food, clothing and furniture vouchers for eligible clients; directs clients to Family Store or Food Pantry for assistance. Locates and arranges temporary housing for eligible clients; contacts local lodges, homeless shelters, motels, churches, etc. for lodging. Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance. Prepares food bags/boxes according to the number of family members; packs food items in boxes and marks boxes accordingly to distribute to clients. Receives, inspects and sorts donated food items according to the category and condition; prepares labels for food; packages food. Keeps food pantry organized and well-stocked; lifts and carries items to the appropriate destination for distribution to clients. Coordinates the retrieval, storage, and distribution of food and commodities for the program; keeps food pantry organized and well-stocked; lifts and carries items to the appropriate destination for distribution to clients. Serves as liaison to partner agencies in order to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies. Manages available for office space for onsite partners; schedules onsite partners activities; maintains and communicates weekly onsite partner schedules to program staff and clients. Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same. Answers telephone in a courteous and tactful manner; assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services.

Requirements

Ability to meet attendance requirements.
Ability to read, write and communicate the English language effectively.
Ability to perform mathematical calculations.
Ability to type and keypunch information into a computer.
Ability to sort and file documents alphabetically and numerically.
Ability to operate various general office equipment including a telephone, computer and adding machine.
Associate’s degree from an accredited college or university in Social Work, Behavioral Science, or a related field
Two years experience working in a social or public service environment with experience assisting the public, or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions
Records clients disposition and other pertinent information such as income, expenses, family and work history
Assists clients in completing applications for assistance
Photocopies social security cards, picture identification cards, payroll statements, utility bills, etc.
Prepares, completes and processes food, clothing and furniture vouchers for eligible clients
Directs clients to Family Store or Food Pantry for assistance
Locates and arranges temporary housing for eligible clients
Contacts local lodges, homeless shelters, motels, churches, etc. for lodging
Processes rent and utility financial assistance for eligible clients
Contacts utility organizations and landlords to arrange and process financial assistance
Prepares food bags/boxes according to the number of family members
Packs food items in boxes and marks boxes accordingly to distribute to clients
Receives, inspects and sorts donated food items according to the category and condition
Prepares labels for food
Packages food
Keeps food pantry organized and well-stocked
Lifts and carries items to the appropriate destination for distribution to clients
Coordinates the retrieval, storage, and distribution of food and commodities for the program
Serves as liaison to partner agencies in order to obtain/coordinate assistance on client's behalf
Builds and maintains professional working relationships with community agencies
Manages available for office space for onsite partners
Schedules onsite partners activities
Maintains and communicates weekly onsite partner schedules to program staff and clients
Prepares and maintains statistical records on all services provided
Compiles and prepares monthly statistical reports
Ensures the accuracy and completeness of the same
Answers telephone in a courteous and tactful manner
Assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services