Adult Case Worker - Behavioral Health

Access•Dearborn, MI

27d

About The Position

Under general supervision, the Case Worker Behavioral Health uses extensive knowledge and skills obtained through education and experience to provide a wide array of social work functions such as assessment interviews, client counseling, case evaluation and/or other social services to individuals, groups, or families in a behavioral health setting. The employee may provide referrals to appropriate community services, including financial assistance or healthcare. Individual provides accurate and understandable interpretations of program policies and regulations to clients and maintains proper records according to organization, state, and federal guidelines.

Requirements

Knowledge of: Intermediate to advanced concepts, practices, and procedures of crisis intervention techniques
Community resources including social services agencies and crisis intervention providers
Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received
Skill in: Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office, Michigan Single Sign On, and Community Health Automated Processing System (CHAMPS) based on assigned functional area
Ability to: Actively listen to clients
Partner with other functional areas to accomplish objectives
Facilitate meetings, ensuring that all viewpoints, ideas, and problems are addressed
Objectively gather information, identify linkages and trends, and apply findings to assignments
Organize and prioritize multiple tasks and meet deadlines
Handle stressful situations and provide a high level of customer service in a calm and professional manner
Communicate effectively, both orally and in writing
Speak and write in English
Minimum Degree Required: Bachelors degree
Required Disciplines: Social Work, Psychology, Sociology, or closely related field
A minimum of two to three years of experience (based on assigned functional area) in a closely related position or any equivalent combination of experience, education and/or training approved by Human Resources
Licenses/Certifications Required at Date of Hire: Valid Drivers License
QMHP Adults - 5 hours within 90 days after the first day of employment, or QMHP Children 24 hours within 90 days after the first day of employment

Nice To Haves

Interpret, speak, and write in Arabic, Spanish or other native language of the predominant service population is preferred

Responsibilities

Identify in-need individuals and conduct intake process and crisis intervention with person(s) requesting services, including completion of all forms pertaining to the services being requested. Assessments may be conducted on ACCESS property, in clients homes, schools, hospitals, recreational programs and/or community agencies
Connect clients to services, support and resources
Research and locate available help outlets based on identified needs of the client., may include both in-house and external referrals
Explain processes, rules and regulations surrounding the eligibility and maintenance of services being provided with the client prior to submitting application(s)
Engage client(s) in participating in the development of their individualized goals
Advocate on behalf of client when providing necessary contacts with other agencies/companies
Follow up on the various services to which the client was referred to ensure participation and program compliance
Follow the funding sources requirements and CARF standards applicable to the services provided
Document all services in compliance with the agencys quality assurance plan
Report on program progress at required intervals per funding guidelines
Participate in peer reviews and trainings, including making presentations, as needed
Maintain agency confidentiality and clients privacy
Maintain currency on new developments in field of specialization
May attend and facilitate clients initial interview with Department of Health and Human Services, Unemployment, or other agencies at the time of benefit application, during follow-up meetings and/or during annual reviews, as needed, based on assigned functional area
May develop and implement educational programs targeted toward services being requested
May participate in services as part of an interdisciplinary team
May translate and interpret information for non-English speaking clients as needed
May be required to transport clients on an as needed basis
May conduct individual or group sessions focused on providing targeted information using specific curriculum
May communicate and interact with external program funders and attend grant related meetings
May participate in grant proposal writing and submissions
May conduct early detection assessments by conducting family or individual assessments of clients and creating service plans as applicable
May participate in analysis of the program and identification of participant characteristics
Operate standard office equipment and use required software applications
Perform other duties and responsibilities as assigned