Case Support Specialist

NeoGenomics Laboratories • Durham, NC

24d • Remote

About The Position

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity. We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture! NeoGenomics is looking for Case Support Specialist who wants to learn to continue to learn in order to allow our company to grow. This is remote position with a Monday – Friday, day shift. Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics: As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory. Position Summary: As a Case Support Specialist you will be responsible for the coordination of patient case logistics to ensure operational turnaround times are in compliance with departmental standards and that Pathologist and client expectations are met.

Requirements

• Associate degree or Bachelor’s degree in science field preferred. Prior work experience will also be taken into consideration.
• Minimum of 1 year of experience in the medical field or clinical laboratory highly preferred.
• High degree of proficiency and learning agility as it relates to databases and software applications as well as use of Microsoft Office programs.
• Good typing and data entry skills.
• High level of accuracy and attention to detail.
• Excellent oral and written communication skills, including very good writing and proofreading capabilities.
• Demonstrated problem solving skills with a mindset towards solutions is required.
• Must be able to work in a team as well as be able to work independently and be self-motivated.
• Must have knowledge of office administrative procedures, and knowledge of use and operation of standard office equipment.
• Ability to multitask and prioritize with little supervision, preferred.

Nice To Haves

• Familiarity with medical terminology, preferred.

Responsibilities

• Prioritize and monitor cases throughout the day, providing status updates as required.
• Assess caseloads and distribute cases to Pathologists
• Act as liaison between the Pathology Department and other departments (Client Services, Lab Operations, Sales, and Marketing), providing appropriate, prompt and accurate response to any request.
• Follow up on requests from the Pathology Group.
• Troubleshoot missing or delayed cases and find solutions to discrepancies.
• Facilitate add-on test requests for Pathologists.
• Run and distribute query of pending unassigned cases
• Monitor and manage daily send out of consult cases to consultants.
• Facilitate report changes (amendments, addendum, corrected) for Pathology
• Using provided guidelines, capture relevant clinical information and patient history from provided medical charts and clinical documentation and enter into laboratory information system (LIS).
• Attend department meetings and Company in-service trainings to enhance knowledge of testing and systems.
• File and retrieve slides on request
• Track specimens in transit and confirm arrival
• Identify and monitor STAT case progress.

Benefits

• We have highly competitive benefits with a variety HMO and PPO options.
• We have company 401k match along with an Employee Stock Purchase Program.
• We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays.
• We offer wellness courses and have highly engaged employee resource groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees