Case Support Specialist

Pima County • Lakeside Park South, MD

1d • $18 - $20

About The Position

The incumbent provides advanced specialized administrative support to a designated unit, within the Adult Probation Department’s Operations Division. The incumbent may be assigned a variety of duties which require experience with and previous knowledge of the probation and legal environment. Hiring Range: $18.24 - $19.84 Hourly Join our supportive Adult Probation team. Be a part of our Court Center community! Exceptional benefits: Arizona State Retirement System (ASRS) 15 paid vacation days, 12 holidays, and 15 days of sick leave 12 weeks of 100% paid parental leave Employer-paid Short -term Disability Tuition Reimbursement $5,250 per year Health Wellness discount program Mental and Behavioral Health Benefits Paid Training with Advancement Opportunities Upon yearly anniversary, 56 hours of sick time accrued, less usage, may be rolled over to vacation time. Distinguishing Characteristics: This is a classified position that may report to either an Administrative Supervisor II – Courts or Probation Officer III. This position performs duties under general supervision and has no supervisory responsibilities.

Requirements

• A High School Diploma or equivalent G.E.D certificate and four years of progressively responsible administrative support experience in adult probation or a directly related professional legal work environment; OR any equivalent amount of experience, training and/or education approved by Human Resources.
• Must have knowledge of probation department policies and procedures, familiarity with Arizona Revised Statutes related to adult probation, knowledge of legal documents, record keeping and retention practices, and record filing practices.
• Must have knowledge of Microsoft software including Outlook, Word, Excel and PowerPoint.
• Must have skills in project management, including the planning of projects, coordinating multiple tasks, organizing, prioritizing and implementing activities successfully.
• Must have skills to research information, analyze the information for accuracy and completeness, use in reports or to formulate recommendations for technical problems or organizational issues.
• Must have the skills to use office equipment including desktop computers with Microsoft office software, facsimile machine, photocopier, calculator, and overhead equipment.
• Must have the ability to communicate effectively in writing and orally with diverse individuals, internal and external to the court.
• Must have knowledge of commonly required reports, petitions, presentence reports, addendums, and any other required reports.

Responsibilities

• The incumbent may be required to transfer or rotate between Adult Probation offices on short notice depending on division needs.
• The actual job duties may rotate but the incumbent is required to remain proficient in all aspects of the job and perform duties reflective to division’s current needs.
• May support Business Systems by performing as a coordinator for projects and activities in support of the case management system.
• Maintains all documentation and records regarding the implementation of case management system business processes and applications, modifications, training, compliance requirements, division-wide standards and procedures, problems, errors and their resolutions.
• Type and distribute reports as needed.
• May support Court Services by conducting intake interviews with defendants in the office or at the jail, reviews and verifies information provided by defendant, performs immediate follow-up on information not provided, enters defendant information in case management system, obtains a signed release of information form, reviews records from Agave and other database sources, obtains prior presentence reports from other jurisdictions, creates a probation file for officers, and conducts research to obtain information pertinent to the presentence process.
• May support Domestic Violence Unit of sentenced limited jurisdiction court probationers.
• Provides initial reporting instructions to probationers sentenced to the Domestic Violence Unit.
• Reviews minute entries for data entry received from lower courts, including conditions of probation for new probationers.
• Gathers probationer information such as police records, existing Superior Court presentence reports (PSR), and background records to create a probationer file.
• Type and distribute reports for the unit.
• May support Interstate Compact and Inter County Transfers by attending court with probation officers to address probation violations, disposition hearings, and referrals to the interstate and intercounty caseload.
• May attend court on behalf of probation officers for certain issues.
• Conducts intake interviews to complete forms for a probationer new to the caseload, coordinates information between Interstate Compact authorities and/or intercounty jurisdictions, and coordinates transfers with the case management system Inter-County Handshake staff; conducts some interviews at the Pima County Jail.
• Type and distribute reports for the unit.
• May support Victim Services Unit by identifying victims of violent and economic crimes, prepares correspondence advising victims of statutory rights, serves as a point of contact between the department and local victim advocacy agencies, obtains victim contact information and enters information in the case management system, conducts research to obtain correct or missing victim information, assists restitution court coordinator prepare for review hearings, and maintains statistical data needed for grant report.
• May support Sex Offender Unit by administration of the program to maintain compliance with Arizona State law as applicable to adjudicated sex offenders.
• Data entry as to sex offender compliance, registration, driver’s license, tracking DOC release cases, scheduling polygraphs, verifying offender registration level.
• Type and distribute reports for the unit.
• Any other additional duties as required by the supervisor to support the department.

Benefits

• Arizona State Retirement System (ASRS)
• 15 paid vacation days, 12 holidays, and 15 days of sick leave
• 12 weeks of 100% paid parental leave
• Employer-paid Short -term Disability
• Tuition Reimbursement $5,250 per year
• Health Wellness discount program
• Mental and Behavioral Health Benefits
• Paid Training with Advancement Opportunities
• Upon yearly anniversary, 56 hours of sick time accrued, less usage, may be rolled over to vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED