Case Specialist

The Providencia Group•El Paso, TX

1d•Onsite

About The Position

Our Case Specialist will work closely with the Program Director, Case/Unification Manager, other workers/staff, or stakeholders as applicable and in collaboration with the U.S. Department of Health & Human Services (HHS), Office of Refugee Resettlement’s (ORR) Unaccompanied Children Program and its care providers, and any additional clients and programs TPG supports. The Case Specialist will work to hasten the unification process, shorten the time UAC remain in ORR care, provide adequate and effective coordination, and mitigate risk for ORR and TPG.

Requirements

Minimum High School Diploma/GED and four (4) years' experience in a professional setting.
Bilingual in English and Spanish.
Ability to work independently and exercise a high level of confidentiality.
Proficient in using computers, laptops, and smartphones, with strong familiarity in social media platforms, web chat tools, and common source-language expressions and colloquialisms.
Demonstrated ability to service a diverse group of clients, including refugees or other vulnerable populations.
Proven experience and high level of comfortability operating technology and learning new software applications quickly.
Organized, works with a sense of urgency and is a deadline-driven self-starter; capable of juggling multiple priorities at once and executing each to completion despite obstacles.
Strong interpersonal skills; enjoy working collaboratively and cross-functionally across departments and Social Services Agencies to deliver the highest quality of work under extreme pressure and in a fast-paced environment
Demonstrate a long-term, people-focused mindset grounded in compassion and support.
Exhibit a passion for contributing to meaningful, high-impact work that drives positive change.
Maintain a strong commitment to excellence and continuous improvement.
Highly organized and proactive, with a strong sense of urgency and accountability for meeting deadlines.
Ability to effectively manage multiple priorities and deliver results despite challenges or shifting demands.
Duties are performed via a government approved computer system. Employees are required to possess strong computer skills in MS Office, including Excel, Word, and Teams.
Ability to type 55 wpm.
Must be at least 21 years of age.
A valid U.S. Driver’s license.
Have the ability to obtain a Public Trust Clearance.
Internal background check to the satisfaction of contract requirements.
Child Abuse / Neglect (CA/N) or child protective services check to the satisfaction of contract requirements.
Must be a U.S. Citizen or Permanent Resident.
U.S. Residency requirement - 3 consecutive years in the last 5 years.

Nice To Haves

Bachelor’s degree in relevant behavioral science (preferred).

Responsibilities

Conduct comprehensive background checks on sponsors, ensuring accuracy, compliance with company policies, and stakeholders.
Perform detailed sex offender registry searches to verify sponsor eligibility and maintain organizational safety standards.
Process and review Child Abuse and Neglect Registry forms, ensuring all required documentation is complete and accurately recorded.
Review and verify submitted documentation with a high level of attention to detail to ensure accuracy, completeness, and compliance with internal and external guidelines.
Collaborate closely with internal partners to support the sponsor screening process and resolve discrepancies efficiently.
Conduct quality reviews of work to identify potential errors or process improvements, maintaining the highest standards of data integrity and confidentiality.
Manage and update sponsor cases using Zendesk or similar case management systems, ensuring timely follow-up, accurate documentation, and efficient resolution of inquiries.
Upload, organize, and maintain files across multiple platforms, including SharePoint, Word, PDF, and Excel, ensuring all information is properly categorized, accessible, and up to date.
Review the quality and accuracy of all completed work to ensure compliance with organizational standards, data integrity, and consistency across records and reports.
Perform related duties as assigned, within your scope of practice – management reserves the right to revise these duties as necessary.