Case Specialist - Westborough District Court

State of Massachusetts • Westborough, MA

436d

About The Position

The Case Specialist position at the Westborough District Court involves performing a variety of duties related to case processing, including data entry in automated systems and providing public service. This role is part of a series that allows for advancement through different levels based on experience and responsibilities, from entry-level Case Specialist I to more advanced roles such as Case Specialist IV. The position emphasizes customer service, accuracy in case processing, and adherence to court procedures.

Requirements

• Graduation from high school or its equivalent.
• Some general clerical or customer service experience.
• Ability and experience using personal computers, including word processing software such as MS Word.
• Experience with spreadsheet software such as MS Excel is preferred.
• General knowledge of modern office practices and procedures.
• Ability to serve the public in a courteous and professional manner.
• Ability to learn the procedures and functions of the office to which assigned.
• Ability to understand and follow verbal and written instructions.
• Ability to perform routine data entry at an acceptable rate of speed.
• Ability to establish and maintain effective working relationships with court staff.

Nice To Haves

• MassCourts experience preferred
• Bilingual applicants encouraged to apply; Spanish and Portuguese preferred

Responsibilities

• Provide customer service to attorneys, litigants, law enforcement personnel, and the general public.
• Assist the public in filling out forms and responding to routine requests for information regarding cases and court procedures.
• Receive training and assist experienced users on MassCourts or other case processing systems.
• Perform general case intake duties, including receiving court papers and making docket entries.
• Prepare complaints, petitions, summonses, and other standard form documents.
• Send out notices to various parties and attorneys.
• Answer incoming phone calls and provide routine information in response to inquiries.
• Copy, file, retrieve, and sort court papers according to established procedures.
• Receive, date stamp, sort, and distribute incoming mail.
• Perform cashiering duties, including receiving money and issuing receipts.
• Maintain statistical data concerning case processing activities.

Benefits

• Union position with coverage under the Collective Bargaining Agreement.
• Opportunities for advancement within the series of Case Specialist positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED