Case Specialist Lead

Providencia•Weslaco, TX

3d•Onsite

About The Position

The Case Specialist Lead will work closely with the Case Specialist Senior Lead, Lead Project Director, Assistant Project Director, ORR federal field specialist, data analysts, other workers/staff, or stakeholders as applicable and in collaboration with the U.S. Department of Health & Human Services (HHS), Office of Refugee Resettlement’s (ORR) Reunification Management Unit and its care providers.

Requirements

Bachelor’s degree in social work or an equivalent degree in psychology, sociology, or other relevant behavioral science.
Bilingual in Spanish and English.
ORR experience, preferably doing case management work.
Two (2) or more years’ supervisory experience.
Two (2) or more years’ Case Specialist experience.
Experience working with Government Clients, preferably ORR, FEMA, HHS, and/or DHS.
Experience working with refugees under the age of 18.
Demonstrated ability to service a diverse group of clients, including refugees or other minority families.
Experience working with traumatized/exploited children and children with behavioral problems.
Proficiency to easily listen to verbal communication and transcribe and translate that information into clear written error- free communication in English and/or Spanish.
Ability to handle crisis intervention, conflict, confrontation or other complex situations with compassion and decisiveness.
Aptitude to work cross functionally with TPG personnel and stakeholders to deliver the highest quality of work under extreme pressure and in a fast-paced environment.
Proven experience and high level of comfortability operating technology and learning new software applications quickly to perform data entry.
Ability to work independently in the field and exercise a high level of confidentiality.
Duties are assigned via a government approved computer system. Employees are required to possess strong computer skills in MS Office, including Excel, Word, and MS Teams.
Available to work a flexible schedule, including nights and weekends.
Must be able to travel for extended periods of time.
Ability to type 55 wpm.
Complete a rigorous culture and competency testing process.
Complete a Drug Test.
Must be at least 21 years of age.
A valid U.S. Driver’s license.
Available to travel as necessary.
Must be a U.S. Citizen or Permanent Resident.
U.S. Residency requirement - 3 consecutive years in the last 5 years.
Child Abuse / Neglect (CA/N) or child protective services check to the satisfaction of contract requirements.
Internal background check to the satisfaction of contract requirements.

Nice To Haves

Knowledge of state, community, and agency resources for victims of abuse preferred.

Responsibilities

Provide oversight and execution of daily operations to ensure work is completed on schedule, within budget and to specified quality standards to assigned Case Specialists (CS).
Review all documentation submitted by CS to ensure they are aligned with policy and procedures for safe and efficient reunification.
Regularly review documents submitted by CS and uploaded to government case management tracking system (UC Portal).
Promote productivity and ensure staff meet their performance standards and metrics/goals.
Hold daily sessions with CS team to check on caseload progress, discuss any policy changes from the Office of Refugee Resettlement (ORR), and answer questions.
Promote positive environment with an emphasis on building high morale; offer words of encouragement to assigned US team and make them feel valued and appreciated; promote collaboration.
Ensure CS staff always follow proper procedures and ORR policy.
Report any issues with their assigned CS to the Case Specialist Senior Lead.
Frequently and consistently interact with each assigned CS staff member throughout the shift to see if they need assistance, have any questions, or address roadblocks and issues on a case, etc.
Provide recommendations for updates to SOPs and training to the Senior Lead Case Specialist.
Assist with the development and refinement of policy interpretation, guidelines, and procedures that will improve or enhance service delivery of the program.
Conduct orientation and on-the-job training for CS staff members.
Monitor status of cases to comply with contract metrics and elevate issues to the Case Specialist Senior Lead.
Assist in vetting sponsors nationwide.
Perform related duties as assigned, within your scope of practice – management reserves the right to revise these duties as necessary.