Case Specialist - Hampden Probate & Family Court

Probate & Family Court Dept • Springfield, MA

419d • $44,865 - $44,865

About The Position

The Case Specialist position at the Hampden Probate & Family Court is an entry-level role responsible for a variety of case processing duties, including data entry and customer service. The role involves assisting the public and legal professionals with court-related inquiries and ensuring accurate processing of court documents. This position is part of a series that allows for advancement to higher levels based on experience and performance.

Requirements

• High school diploma or GED.
• Some general clerical or customer service experience.
• Ability to use personal computers, including word processing software such as MS Word and spreadsheet software such as MS Excel.
• General knowledge of modern office practices and procedures.
• Ability to serve the public in a courteous and professional manner.
• Ability to learn the procedures and functions of the office to which assigned.
• Ability to perform routine data entry at an acceptable rate of speed.
• Ability to communicate effectively with others.

Nice To Haves

• Bilingual candidates are strongly encouraged to apply.
• Experience with automated case management systems.

Responsibilities

• Provide customer service to attorneys, litigants, law enforcement personnel, and the general public.
• Assist the public in filling out forms and applications and respond to routine requests for information concerning cases, scheduling, and court procedures.
• Perform general case intake duties, including receiving court papers and documents, making docket entries, and preparing case file folders.
• Prepare and enter complaints, petitions, summonses, and other standard form documents into the automated case processing system.
• Send out notices to various parties and attorneys.
• Answer incoming phone calls, route callers, take messages, and provide routine information in response to inquiries.
• Copy, file, retrieve, and sort court papers and documents according to established procedures.
• Process outgoing mail and perform cashiering duties, including receiving money and issuing receipts.
• Maintain statistical data concerning case processing activities.

Benefits

• Full-time employment with a competitive salary.
• Union position with collective bargaining agreement benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED