Case Processing Specialist - Notional

Acuity International•Phoenix, FL

About The Position

Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career! Please be aware of employment scams where hackers pose as legitimate companies and recruiters to obtain personal information from job seekers. Please be vigilant and verify the authenticity of any job offers or communications. We will never request sensitive information such as Social Security numbers or bank details during the initial stages of the recruitment process. If you suspect fraudulent activity, contact us directly through our official channels. Stay safe and protect your personal information. Position contingent upon successful contract award. Location TBD Clearance Level T2 – Moderate Risk Public Trust (MRPT) Primary Function The Case Processor provides administrative and case management support for ICE Enforcement and Removal Operations (ERO) at the detention facility. This role ensures accurate and timely processing of detainee records, compliance with federal standards, and coordination with ICE officers to facilitate hearings, removals, and transfers.

Requirements

High school diploma or equivalent (Associate’s or Bachelor’s degree in Criminal Justice, Public Administration, or related field preferred).
Minimum 2 years in case management, legal support, or administrative processing in a law enforcement or correctional setting.
Familiarity with immigration law and ICE systems preferred.
Strong attention to detail, organizational, communication, time management skills, and ability to work in a fast-paced, high-security environment
Proficiency in Microsoft Office Suite and database systems.
Ability to maintain confidentiality and comply with federal privacy standards.
Ability to obtain and maintain favorable background investigations
Must be proficient in English; able to receive and understand detailed information through oral and written communication .
Meet the requirements of the contract for all immunizations.
Must be at least 21 years of age.
Must be a US citizen or permanent resident, Resided in the US for 3 years in the past 5 years.
Ability to work flexible hours, including nights, weekends, and holidays as needed

Nice To Haves

ORR or ICE experience
CPR/First Aid certification
Bilingual
Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months.
Ability to travel

Responsibilities

Case Processing & Documentation Prepare, review, and manage detainee case files (A-files) ensuring completeness and accuracy.
Enter and update data in ICE systems (e.g., ENFORCE Alien Removal Module – EARM/EADM).
Maintain electronic and paper-based records in compliance with DHS privacy and security standards.
Docket Management Coordinate EOIR hearing schedules and USCIS adjudications.
Ensure all required documentation for hearings, transfers, and removals is filed and verified.
Pre-Removal & Post-Removal Support Organize removal packages, including I-205, I-203, I-216, property receipts, and travel documents.
Verify detainee property, medications, and legal paperwork prior to transfer or removal.
Close cases in EARM and ensure proper archival of records.
Detainee Communication Schedule interviews between detainees and ICE officers, consulates, and legal representatives.
Log and track detainee communication sheets (kites), grievances, and escalate urgent issues to ICE.
Compliance & Reporting Generate case status reports and dashboards for ICE review.
Ensure adherence to ICE detention standards, DHS privacy laws, and FOIA/PA requirements.
Additional duties as needed and assigned.