CASE PROCESSING MANAGER I - 73005399

State of Florida•Fort Myers, FL

1d•Hybrid

About The Position

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY: This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a call center environment and problem solving, this may be the position for you. Your duties would include: Managing a team of 10 operational staff. Functioning as administrator, coach, and advisor and providing training to team members. Working with the Service Center Manager to develop, implement and monitor operational plans. Determining resource needs and shifting available resources to ensure the highest level of productivity. Analyzing existing and new business requirements to determine gaps and provide solutions.

Requirements

Currently employed with the Florida Department of Revenue.
Experience in assigning work and/or leading teams.
Experience coaching, mentoring, promoting professional development and performance improvement activities.
Experience in communicating through a variety of methods (i.e., report writing, public speaking, correspondence, email, meetings, memos, etc.).
Two years of experience working in the Child Support Program.
Two years of experience in a position that includes conflict or problem resolution with employees, partners, and the public.

Responsibilities

Managing a team of 10 operational staff.
Functioning as administrator, coach, and advisor and providing training to team members.
Working with the Service Center Manager to develop, implement and monitor operational plans.
Determining resource needs and shifting available resources to ensure the highest level of productivity.
Analyzing existing and new business requirements to determine gaps and provide solutions.